안http://녕하세요, KOTRA 싱가포르 무역관 K-Move 팀에서 지원하고 있는 Marriott Customer Engagement Centre 에서 아래 링크와 같이 Sales & Services Associate (English & Korean Speaking) 직을 구인하고 있습니다.

더 자세한 직무사항 파악과 지원에 관심 있으신 분들은 하단 링크를 참고해 주시기 바랍니다. (이메일 지원불가)

지원하기: 

https://kotra.recruiterpal.com/career/jobs/g4d6w

(↑링크 클릭)

[Business Profile Description]

Marriott Customer Engagement Centre (CEC) Singapore serves as a key hub for Marriott International’s customer service and support operations in the Asia Pacific region. 

[Job Description]

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. 

Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

• Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. 

• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 

• Speak with others using clear and professional language; answer telephones using appropriate etiquette. 

• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 

• Comply with quality assurance expectations and standards. 

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 

• Perform other reasonable job duties as requested by Supervisors. 

• Opportunity to work from home, subject to confirmation, performance and manager approval.

[Qualifications]

• High school diploma or G.E.D. equivalent

• Does not require related work experience or supervisory experience

• No license or certification requirement

• Fluent in English and Korean to liaise with Korean speaking partners

[Other Information]

• Work visa sponsorship available (WP)

• Office: South Beach Tower

• Working hours: shift and rotational working hours required including weekends and public holidays (mainly 8am to 5pm/10am-7pm)

• Basic salary: $2900 additional benefits will be discussed during the interview.

*We regret to inform you that only shortlisted candidates will be notified.

*공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.