직종 | 영업/마케팅 | 경력유무 | 신입 |
---|---|---|---|
회사명 | Good Job Creations (Singapore) Pte Ltd | 연락처 | Gary Ho |
이메일 | cv_gary@goodjobcreations.com.sg | 주소 | 238A Thomson Road #12-08/10 Novena Square Tower A |
연봉 | $3,300 | 학력 | High School Diploma/GED equivalent |
경력(년) | 0 | 첨부파일 | |
내용 | [Order Number: 579029] Descriptions: Protecting Privacy and Security: -Ensure confidentiality of proprietary materials and information. -Follow company and department policies and procedures. Guest Relations: -Provide personalized service, anticipating and meeting customer needs. -Support loyalty programs and enroll customers as appropriate. -Answer telephones promptly and courteously, addressing customer inquiries professionally. -Advocate for customers and resolve issues promptly and effectively. -Engage customers in conversation about their stay and local attractions. Reservation Services: -Process reservation requests accurately and efficiently. -Verify reservation information with customers. -Explain policies and accommodations to guests. -Assign confirmation/cancellation numbers and communicate them clearly. Communication: -Keep guests informed about the resolution process for any issues they raise. -Stay updated on new standards initiated by the Customer Engagement Center (CEC). Working with Others: -Support coworkers and treat them with respect. -Follow company policies and procedures. Quality Assurance/Quality Improvement: -Handle customer issues with a focus on first-call resolution. -Navigate systems efficiently and comply with quality assurance standards. Requirement:
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