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채용중 GURU (Customer Service/Customer Experience)_Hyundai Motor Group Innovation Center in Singapore (HMGICS)

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    4. 2023-05-02 18:28
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회사명 Expand Communications Pte Ltd 연락처 66949477
이메일 info@gmcom.co.kr 주소 8 Bulim Ave, Singapore 648166
연봉 36,000 - 48,000 학력 Diploma or A-Level qualification
경력(년) 1-5 첨부파일

[# HMGICS image.jpg (897.4K)]

내용

About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. 

Watch our vision here: https://hmgics.sg/


Overview 

This is a customer-facing role where you will act as a brand ambassador at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).You will guide visitors through each experience zone, showcasing Hyundai Motor Group’s brand philosophy, products and values, ensuring high-quality customer experience and service for every visitor.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!

 

Roles & Responsibilities

Customer Experience (CX) & Customer Service

                 Receive visitors and guide them through each HMGICS experience (Vehicle Displays, Smart Farm, Sky Track, etc.)
               using knowledge of HMGICS brand philosophy, values and products and processes

                 Introduce and explain experiences and vehicles confidently and engagingly, ensuring a high-quality of
               Customer Service in every interaction

                 Maintain and operate vehicles, equipment and devices in CX areas

                 Ensure adherence to customer management, safety, emergency response, vehicle and inventory management
               manuals and protocol in CX spaces

                 Carry out related administrative tasks

                 Deliver tour programs for visitors

                 Host VIPs through CX spaces

                 Cover CX zones under other Gurus when necessary

 

Requirements

                 Diploma or A-Level qualification

                 Both entry-level and experienced individuals are welcome to apply

                 Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as
               in the airline, retail and hotel industry

                 HMGICS Gurus must embody confidence, curiosity and intelligence

                 Well-groomed, able to speak in eloquent and professional language

                 Strong interpersonal skills, proactive and curious

                 Knowledge of and interest in the automobile industry will be beneficial

                 Proficiency in English is required

                 Proficiency in Korean and Mandarin will be beneficial, as position may require communication with international
               visitors

                 Shift work including weekends

 

Benefits

    ●                  Customer Service, Brand and Product training during induction phase and course of employment

    ●                  Robust rewards system for high-performing employees

    ●                  Overseas training in Korea possible

    ●                  Medical Insurance


To express your interest in this position, kindly send your updated CV/Resume to info@gmcom.co.kr, along with your earliest availability and salary expectations. 

Please note that applications will be reviewed on an ongoing basis, and only shortlisted candidates will be contacted. 

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