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채용완료 Experience Manager_Hyundai Motor Group Innovation Center in Singapore (HMGICS)

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    4. 2023-05-02 18:24
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회사명 Expand Communications Pte Ltd 연락처 66949477
이메일 info@gmcom.co.kr 주소 8 Bulim Ave, Singapore 648166
연봉 60,000 - 72,000 학력 Bachelors
경력(년) 3-7 첨부파일

[# HMGICS image.jpg (897.4K)]

내용

About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. 

Watch our vision here: https://hmgics.sg/


Overview

This is a customer-facing role where you will be in charge of managing brand experiences at the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).You will oversee on-site operations and manage teams within various zones in the Customer Experience (CX) center to provide the best brand experience to visitors and customers through high-quality customer service, trust and professionalism.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centred concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!

 

Roles & Responsibilities

1. Customer Experience (CX) Management

                 Managing operations of HMGICS Customer Experience content and spaces (brand, product, driving)
               and tour programs

                 Strategise customer experience direction and ensure compliance to protocol

                 Manage customer feedback (VOC) response to improve customer service quality

                 Safety, vehicle and inventory management in CX spaces

                 Implement VIP protocol and manage VIP visits and arrangements

2. Human Resources Management

                 CX staff management, including on-stage training, HR scheduling and other HR matters

                 Impart HMGICS brand values and philosophy to employees, ensuring the highest quality of customer service

                 Carry out performance evaluation and re-training of low-performing employees

                 Train employees on safety and emergency response manuals and SOPs

3. Others

                 Formulate and propose strategies for customer experience, customer service and process improvements

                 Regular reporting to, coordination and communication with Operation Manager

                 Cover zones under other Experience Managers when necessary

 

Requirements

                 A relevant Bachelor's degree

                 Minimum 3-7 years of experience in Customer Service and/or Customer Experience Space Management

                 Experience and professional knowledge in customer service, CX management, HR scheduling and training

                 Strong communication, leadership and decision-making capabilities

                 Reliable, responsible and cooperative

                 Experience in planning customer experience programs & employee events will be beneficial

                 Professional presentation and briefing skills

                 Knowledge of the automobile industry will be beneficial

                 Proficiency in MS-Office

                 Proficiency in English is required

                 Proficiency in Korean language is beneficial for communication with HMGICS Head Office and international visitors

                 Shift work including weekends

To express your interest in this position, kindly send your updated CV/Resume to info@gmcom.co.kr, along with your earliest availability and salary expectations. 

Please note that applications will be reviewed on an ongoing basis, and only shortlisted candidates will be contacted. 

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