Order Number: [2212-64039]

Responsibilities:

Customer Care:

- Provide excellent customer experience via all relevant communication channels.

- Handle customers’ enquiries, feedbacks and reservation

- Resolve customers’ concerns and answer customers’ questions to your best ability

- Recommend possible products to meet the customers’ needs

- Accurately record all feedbacks/compliant and provide solutions for improvements

- Maintain strong partner with Customer Centre team & Fulfilment Centre

Admin:

- Liaison between CAG and frontline staff from goods order and goods delivery

- Assist with day to day tasks and coordinate projects

- Liaise and work closely with relevant parties to obtain the necessary information

- Provide administrative support to Omni-Channel

- Assist in managing and updating the company website and application as required

- Communicating campaign deliverables, objectives and timelines to internal and external stakeholders

- Prepares market research to identify marketing opportunities and summarize sales data

General:

- Any other duties which may be assigned by the immediate supervisor/manager from time to time

Requirements:

-Proficient in Korean language to liaise with Korean Speaking HQ

-Prior working experience in a relevant Customer Experience role

-Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word

-Ability to partner with multi-departments

-Problem-solving skills and meticulous attention to detail

-Good organisational skill

-Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

To apply, kindly email your updated resume

to dana(at)goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Number: Hong Dahye

EA Personnel Registration Number: R22109264

EA License no.: 07C5771