안녕하세요, KOTRA 싱가포르 무역관 K-Move팀에서 지원하고있는 Lotte Travel Retail에서 아래와 같이 모집하고 있습니다.

더 자세한 직무사항 파악과 지원에 관심 있으신 분들은 하단 링크를 참고해 주시기 바랍니다. (이메일 지원불가)

[지원하기]

1) Marketing Executive(On-site), Omni Channel : Kotra Singapore | Job Opportunity (recruiterpal.com)

2) Customer Experience Associate(On-site), Omni Channel : Kotra Singapore | Job Opportunity (recruiterpal.com)

[About Us]

Lotte Duty Free was founded in 1980 and has built its status as the duty free shop which represents Asia as it has been ranked number one in the Korean duty-free industry for more than 40 years. Now Lotte Duty Free Shop has built matchless brand power as the GLOBAL LOTTE DUTY FREE SHOP and we currently operate in various countries including Japan, Vietnam, Australia, Guam and we had just landed in Singapore in 2020. Lotte Travel Retail is now in Singapore Changi Airport operating 19 stores across 4 terminals. 

Our website: https://eng.lottedfs.com/
 

[Marketing Executive(On-site), Omni Channel]

Job Summary

• Plan and execute end to end marketing campaigns.
• Conduct monthly promotion briefing with internal stakeholders
• Liaison between CAG and frontline staff and ensure smooth operations for campaigns, promotions and activities from start to finish by working closely with cross functional teams
• Evaluate campaign performance using various metrics and submit reports for management.
• Work closely with partners such as Tour Agencies, Banks, Credit Cards, Airlines, Payment Gateway eg. Alipay, Wechat Pay to drive footfall into the stores
• Write and proof-read marketing copy
• Prepare creative brief for in-house and/or external creative agencies to design marketing collaterals
• Managing and updating the company website and the various company’s digital platforms and application as required.
• Manage all invoicing, contracts and budget tracking
• Provide administrative support to Omni-Channel
• Any other duties which may be assigned by the immediate supervisor/manager from time to time.
• Any other projects / assignments as assigned by the Management.

Qualifications 

• Language proficiency: Intermediate Korean (Verbal and Written) to communicate with HQ Marketing team in South Korea

• Bachelor’s degree (or equivalent) in Marketing, Mass Communications or Marketing
• Min 2 years of marketing experience preferred
• Prior marketing experience from Spirits & Wine Retail or Travel Retail preferred
• Excellent interpersonal skills, able to work collaboratively as part of a dedicated and hardworking team.
• Pay attention to details with an elevated eye for accuracy, while being highly organised.
• Demonstrate ability to think critically, yet display high level of creativity in a highly dynamic environment.
• Display a highly responsive, solutions-oriented attitude.
• Demonstrate an aptitude for aesthetics and flair for content writing (a plus).
• Well-versed in use of Microsoft Office, especially Excel (V-lookup, Pivot Table and Formulas) and PowerPoint.
• Possess knowledge of digital and social media platforms.
• Excellent communication skills, verbal and written.

[Customer Experience Associate(On-site), Omni Channel] 

Job Summury

*Reports to Customer Experience Manager

[Customer Care]

• Provide excellent customer experience via all relevant communication channels.
• Handle customers’ enquiries, feedbacks and reservation
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Recommend possible products to meet the customers’ needs
• Accurately record all feedbacks/compliant and provide solutions for improvements
• Maintain strong partner with Changi Customer Centre team & Fulfilment Centre

[Admin]

• Liaison between CAG and frontline staff from goods order and goods delivery
• Assist with day to day tasks and coordinate projects
• Liaise and work closely with relevant parties to obtain the necessary information
• Provide administrative support to Omni-Channel
• Assist in managing and updating the company website and application as required
• Communicating campaign deliverables, objectives and timelines to internal and external stakeholders
• Prepares market research to identify marketing opportunities and summarise sales data

[General]

• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Qualifications

• Cheerful personality
• Ability to partner with multi-departments
• Problem-solving skills and meticulous attention to detail
• Good organisational skill
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
• Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word

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Other Information 

• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

*We regret to inform you that only shortlisted candidates will be notified.

* 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다.