한국계 IT기업 싱가포르 법인에서 

고객사 CS (Customer Service) Process Innovation 지원 IT인력을 모집합니다. 

희망연봉 기재하여 이메일로 이력서를 보내주시면

검토 후 회신 드리도록 하겠습니다.

※ 문의사항 및 이력서 제출처 : helicope@gmail.com
* 전자제품 CS(콜센터,수리점) 및 디지털 마케팅관련 정보전략/혁신지원 업무 경험자 우대 * Sprinklr - Modern Care모듈 또는 유사한 CXM 솔루션 활용 경험이 있거나 

  Cloud platform 구축 프로젝트 Leading 경험자 우대 

www.sprinklr.com

The Sprinklr Unified-CXM platform enables thousands of the world's largest enterprises use to market, advertise, research, care, and engage consumers (Customer Experience Management )

Position: Regional Tech Operation & Project Manager
Level: Assistant Manager ~ Manager

Summary

                As part of the digital marketing team, the operational project manager plays a crucial supporting role to cross-functional teams across APAC Samsung Electronic subsidiaries and an agency. The role will be driving the successful implementation of pivotal projects with Sprinklr to achieve lasting impact for users and Samsung Electronics businesses. 

Key Qualification:

-          Bachelor Degree in business or marketing related subject.

-          At least 4+ years of experience in digital marketing.

-          Experience working with Sprinklr or similar platforms.

-          Ability to share knowledge in digital marketing (e.g eCommerce, SEO, SEM, CRM, Social Media, Web Analytics).

-          Experience in working with big data, drawing insights, developing reporting templates and advising practical data-driven solution to the clients.

-          Excellent written and spoken communication skills to mediate any processes, projects involving internal and external stakeholders in English and Korean.

Responsibilities

-          Facilitate and coordinate any implementation across various stakeholders, including the local operation team, subsidiaries and the product owners.

-          Define clear project objectives and manage project progress and achieve goals in a timely manner.

-          Map out overall project execution plan.

-          Communicate with each subsidiaries to facilitate any deliverables between Sprinklr.

-          Build productive working relationship with operation team and management inside and outside its program areas.

-          Enable the operation team to successfully execute its strategy by supporting service and strategic initiatives during integration of legacy system. (eg. samsung.com, customer contact center, community forum…)

-          Set up Sprinklr Dashboards for Regional HQ for report purposes