(어째서인지 삭제가 되어 다시 올립니다.)

현재 일본어와 한국어가 가능하신 분 혹은 중국어와 한국어가 가능하신분을 찾고 있습니다.

서비스관련 경력이 있으신 분이나 이 분야에 관심있으신 분은 아래 이메일로 CV 보내주시기 바랍니다.

romiing.park@gmail.com 

**비지니스레벨의 영어,일본어 혹은 중국어가 필수입니다.**

아래 JD를 참고 부탁드립니다.

Company Overview

Symantec helps consumers and organizations secure and manage their information-driven world. We are one of the world’s largest software companies with more than 18,500 employees in over 50 countries. We provide security, storage and systems management solutions to help our customers – from consumers and small businesses to the largest global organizations – secure and manage their information against more risks, at more points, more completely and more efficiently than any other company. We consider the protection of information central to corporate responsibility in this digital age.

We also believe that smart people who collaborate and innovate make great things happen, and this is your opportunity to make a difference at Symantec! Surround yourself with passionate people who are relentless about protecting the world’s information – together we give people the confidence to work and play in a digital world.

Department Overview

Join our growing and incredibly talented Customer Care team as a Customer Care Representative – the Customer Care team is a global organization, with teams in the Americas, Europe, Asia Pacific, Japan and India, currently providing support in 10+ languages across the world.

In your role, you’ll earn customer loyalty as the face of Symantec by promptly facilitating services with easy and effective experiences throughout the customer lifecycle. If this resonates with you and you’re eager to solve real customer problems, then this is the right job for you - we want to hear from you!

Responsibilities:
• Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution
• Quickly respond to customer calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction - Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem
• Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed - Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents
• Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty - Facilitate a positive and productive team environment – leverage collaboration as a tool to solve business and customer problems
Requirements:

• Minimum of 2 years Customer Service experience (or equivalent experience)
• Experience in or strong interest in the Software and Technology industry preferred
• Experience in customer relationship management tools such as Salesforce.com is preferred
• Experience in Enterprise Resource Planning tools such as Oracle is preferred
• Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities
• Excellent business communication skills (spoken and written)
• Advanced problem solving/troubleshooting skills
• Ability to explain complex ideas in simple terms
• Proficiency in Microsoft Office Suite
• Role requires specific language capabilities: fluent in Japanese and English is required