- Kumamon (fha0826)
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- 912
- 0
- 0
- 2015-05-12 16:32
직종 | 컴퓨터/정보 | 경력유무 | 무관 |
---|---|---|---|
회사명 | - | 연락처 | - |
이메일 | romiing.park@gmail.com | 주소 | Payalebar |
연봉 | - | 학력 | - |
경력(년) | - | 첨부파일 | |
내용 | <Responsibilities> ►Serve as the first point of contact for Customers and Partners across the globe who have inquiries, requests or issues relating to Symantec products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution ►Quickly respond to customer calls, web cases, emails and chats - deliver a high level of service and provide prompt resolution to ensure customer satisfaction ►Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem ►Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other Symantec business units as needed ►Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents ►Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty ►Facilitate a positive and productive team environment - leverage collaboration as a tool to solve business and customer problems
<Qualifications> ►Minimum of 2 years Customer Service experience (or equivalent experience) ►Experience in or strong interest in the Software and Technology industry preferred ►Experience in customer relationship management tools such as Salesforce.com is preferred ►Experience in Enterprise Resource Planning tools such as Oracle is preferred ►Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities ►Excellent business communication skills (spoken and written) ►Advanced problem solving/troubleshooting skills ►Ability to explain complex ideas in simple terms ►Proficiency in Microsoft Office Suite ►Role requires specific language capabilities: fluent in Japanese and English(or Mandarin and English) is required
관심있으신 분은 CV 보내주시기 바랍니다. 간단한 전화상의 인터뷰를 할 예정이니, 전화통화 가능한 번호와 시간대를 같이 기재 부탁드립니다. |
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