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| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | [ Service Desk specialist ] - Preferably relevant IT call centre experience and customer handling expertise. - Handling incoming work orders, SR ticket, emails, and phone calls for a customer(Internal Customer). - Installing and troubleshooting a variety of software packages in a Windows environment utilizing remote access software. - Setting up and troubleshooting various outlook,printers, scanners, and other peripherals - Deliver written weekly reports to supervisor - Working with Helpdesk Ticketing systems, Excel spreadsheets, and various databases (data input/updates only, no programming.) - Provide training regarding IT support structure for customers - Handle users/ customers complaints - Maintaining systems to meet or exceed client security requirements - Escalate problems to higher level of support * Working hours: 7:00am to 19:00pm (8 hours shift within 7:00am to 16:00pm/8:30am to 17:30pm,10:00am to 19:00pm(Mon to Fri)) * Flexibility to perform shift-work including working on Public Holidays. - Preferably Diploma/Certificate in Information Technology field or equivalent - Minimum 1 years customer service skills. Some college or technical training preferred. - Ability to work in a fast-paced, dynamic environment. - Fluent in Spoken and written English. * 문의사항 및 지원서류(영문이력서)는 이메일로 보내주시길 바랍니다.(이력서 전송 시 간혹 오류가 발생하는 경우가 있으니, 두 메일 주소로 모두 보내주세요. ) hr.group@samsung.com waffleitup@hotmail.com Thanks. | ||
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