직종	기타	경력유무
회사명		연락처
이메일		주소
연봉		학력
경력(년)		첨부파일
내용	* 아래의 구인광고는 업체측의 부탁을 받은 것으로 한국촌과는 아무런 관련이 없습니다. SBPG Manager Role Purpose: The SBPG Manager will drive the adoption of the Services Business Practices Group (Services Quality Assurance and Project Management) processes, tools and templates in Asia. This is accomplished by: ·        Helping Services field clients strengthen opportunity and delivery risk assessment, mitigation and management, and quality assurance of “complex” transactions. ·        Providing transactional support for “complex” deals, including reviews of contracts, proposals, statements of work/service descriptions, performing contract negotiation, and escalation for Executive approvals ·        Providing Services project management expertise and guidance to engagement and / or project managers. ·        Ensuring overall project management excellence: supporting related activities regarding cost and schedule estimation; proposal and statement of work development; project status reporting; and project support and recovery. ·        Delivering customer facing and client facing PMX services indirectly for all projects and direct involvement in all complex projects in their region; through supporting the development and adoption of PMX and SBPG policies, methods, tools, templates, practices and programs. ·        Conducting extensive analysis of existing services delivery, developing new processes that drive higher quality and improved customer experience, implementing knowledge and experienced-based systems to capture engagement information for process improvement, and ensuring these processes are implemented and measured in their region. ·        Conducting broad-reaching education of the field teams they support. Team/ Department Mission: The mission of the Services Business Practices Group is: “To provide expertise to client services personnel worldwide with the goal of increased customer/partner satisfaction and the successful deployment and productive use of client products through world-class contracting, quality assurance and risk management support services and through the development and deployment of delivery tools, training and methodologies.” SBPG is responsible for the services delivered by these professionals, as well as the development, deployment and maintenance of delivery tools, training and methodologies. The SBPG oversees the biggest and most complex Services transactions, representing approx. 7% of all Services transactions and approx. 40% of all Services revenue (US$500m). These functions are critical to the goal of professionalizing services, increasing profitability, and increasing customer/partner satisfaction.   Activities in role: ·        Presentations: Internal executive level presentations regarding basic SBPG program mechanics, processes, and empowerment overview, or corporate policy. May include external presentations (EPG customer base at senior management level). ·        Field Consultancy: Relationships include Services Engagement Managers, services delivery and Services management with active involvement at EPG director and/or GM level. ·        Training: Train field services and senior management on new SQA and PMX tools and processes including new program features, engagement processes and Field empowerment. Including Negotiation best practices, financial analysis and proposal or statement of work writing. ·        Policy Management: Ensuring adherence to all defined processes for engagement; approval and risk management, focusing mainly on field services and services management. ·        Cross group collaboration and key stakeholders: Liaison role to internal organizations, e.g. Ops/product group/legal/programs. ·        Major communication methods: Email/telephone and face to face, 1-to-many presentations to field services and management. Data is mainly contracts and pricing data, process and engagement. ·        Quality assurance and project management skills & experience: Familiarity of training and tools provided by SBPG, in sufficient detail to identify issues causing quality and legal risk, and the implications of deviating from standard positions and terms. Familiarity with and knowledge of SQA and PMX resources and how to engage. ·        Customer Types/Complexity: Supports multi-region, breadth or managed accounts. ·        Customer Touch/Communication: Directly interfaces with customers to close customized Services business. ·        Deal/business analysis: Detailed understanding of the legal, financial and operational impacts risks and cost. ·        MS Internal complexities: Typically managing business/customer issues with a level of complexity that requires no further internal negotiations with services management. ·        Customer Market knowledge: Has advanced knowledge of Industry, customer, and client strategy, required to make short term transactional decisions for their accounts. Often provides sound recommendations to Manager for more strategic decisions supported by relevant data. Key Accountabilities: The SBPG Manager is accountable for driving the definition and adoption of all Services Business Practices Group processes, tools and procedures. The SBPG Manager will be accountable for becoming established and recognized in the region as the first and best expert for Services project management, risk assessment and contracting excellence utilizing the SBPG related services, processes, templates, forms and tools. ·        Consistently deliver superior value to the business through high-quality and professional support and service to clients. ·        Respond to customer and partner requests through active listening, diligence, living our values and flexibility on terms and deal approach without introducing unacceptable exposure or risk to client. ·        Become a “trusted advisor” to the Services leadership teams which they support in the areas of contracting and Services risk mitigation and project management. ·        Extend drive Services feedback loop and continuous improvement of SBPG processes, policies, tools and best practices. ·        Materially increase field services awareness of PMX, SQA and SBPG Services, policies and practices in their region through training and individual coaching activities. ·        Assist project manager’s support of Opportunity Owners in developing work breakdown structures, schedule estimates and cost estimates for specific opportunities. ·        Assist project manager’s support of Opportunity Owners in drafting proposals and statements of work for specific opportunities. ·        Assist project managers with set-up of functional and delivery methodology adoption for specific projects. ·        Provide tactical hands-on project manager assistance and provide consolidated reports from status reports and project reviews. ·        Provide support with other SBPG manager in execution of Priority Project Reviews and Assessment and Recovery Planning activities. ·        Support the creation and adoption of PMX processes, policies, tools, workshops, credentialing programs and systems. ·        Conduct post-project reviews providing feedback on project manager performance. ·        Recommend assignment of proper project managers to projects. ·        Provide on-going training and support to the project manager community generally. Key Success Criteria: These functions are critical to achieving the success of professionalizing services, increasing revenue, and increasing customer partner experience (CPE) satisfaction.  The methods and processes defined, and the outcome from client engagements will be used to drive future improvements in the end-to-end customer experience. The SBPG Manager will be primarily responsible for transactional excellence by: ·         Establishing virtual teams with Regional SBPG personnel (currently located in Singapore) ·         Create and implement SBPG process and guidelines for assisting the field in supporting “complex” services engagements ·         Provide support to the field for “complex” services deals as needed (deal structure, contracting, negotiation, pricing, financing, risk assessment, mitigation planning, project management, project reviews, training, etc.) ·         Provide feedback and recommendations to the SQA/PMX Program teams for process improvements and offerings opportunities. ·         Key success to measure by satisfaction level of Regional Vice President, Services GM and Services Directors of Services which they support. Knowledge, Skills and Experience: 1)        Essential Experience: Previous Project Management experience: ·        Project managing large IT projects (greater than $2.0M) using multiple subcontractors ·        Expertise in contracting, negotiations and deal structuring of complex services engagements. ·        Strong management skills and ability to work with closely across groups desired. ·        Strong communication and execution skills. Someone who can energize others and execute. ·        Possess thought leadership in the field of project management desired. ·        Project Management certification (PMP or Prince2) and experience of services delivery and complex bid management is strongly preferred. ·        Familiarity with CLIENT Solution Framework desired. ·        Language and writing skills consistent with needs of regional responsibility, with English as a requirement. 2)        Technical /Functional Skills: None noted 3)        Personal Attributes: ·        Fluent (in country), language and cultural experience. ·        Ability to speak and write English/Korean & Japanese ranks as highly desirable skills for this role. 4)        Qualifications: ·        BA/BS degree in business, computing, management and/or; ·        Minimum 10 yrs related experience or an equivalent combination of education and experience (project management, consulting, contract negotiation and services delivery) in the Software or Professional Services industry sectors. Candidates can always write to me at llim@headstarters.com or contact me via 65-6820-9731 or 65-9876-0011 Lucille Lim HeadStart 24 Raffles Place #16-01 Clifford Centre Singapore 048621 Direct: (65) 6820 9731 Fax: (65) 6820 9704 Hp: (65) 9876 0011 www.headstarters.com

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