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| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | We are a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks. Job Scope This is an individual contributor role responsible for identifying and resolving issues of moderate complexity. This position is at an intermediate professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance. Responsibilities Manage 2nd level technical support and operational customer service needs for Client Institutions using one or more of the in-house software products and provide reporting and portfolio management for assigned products. Provide day-to-day support to client institutions including response to customer inquiries related to moderately complex web-based software applications issues or questions and ensure customer expectations are exceeded. Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues. Produce customer and departmental reporting for tracking customer or service issues. Proactively identify and own issues through resolution working with business or development groups. Ensure Level 1 support service levels are met or exceeded. Support user acceptance testing for implementations and software releases. Understand customer needs, business requirements, and priorities. Develop solutions and recommendations based on business needs. Act as liaison for customers between other internal groups, including the Product Office, Development, and Level 2 Support. Develop tools and educate customers on software applications, usage and functionality. Qualifications Bachelors/Degree or equivalent experience. Minimum of 3-5 years experience in a customer support role in software, financial or information services. Experience working with Windows NT/2000/98/XP, Internet Explorer, MS Office Applications/Outlook, Network Connectivity troubleshooting, business rules analysis, call tracking and reporting. Proficiency in using supporting database applications. Proficiency with troubleshooting and resolving moderately complex technical issues related to web-based software applications. Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving. Experience providing technical software and networking support to external customers and businesses. Proficiency of client-server networking and database management. Strong verbal, written, presentation and interpersonal skills are required. Please submit your resume with a photo to moohanchallenge@gmail.com for consideration. Only shortlisted candidate will be contacted. Thank you for your interest. | ||
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