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로그인- 우사미 (jamppo1013)
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0- 2010-02-22 18:55
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | * SUMMARY OF POSITION - To process customers’ requests related to registration and activation in Siebel * REQUIRED QUALIFICATIONS, SKILLS AND ATTRIBUTES /지원자격자 - Candidate must possess at least a Diploma or B.A.Degree - Min. 1~2 years work experience (1~2년 경력) - Proficient in MS Office - Native Korean - Native Japanese level "JLPT1 " or able to write business email in Japanese (JLPT 1급 소지자 or 비지니스 일본어 가능자) - Communication level of English - Excellent communication and customer care skills - Stress resistant, enthusiastic and willing to work in a team - Able to operate well in an international environment and multicultural environment - Responsive and flexible with teamwork skills - Must be able to work on public holidays(Follow Korea Public Holiday) - Prefer SPR / EP or Spass holder You may apply this position through below link or contact us via memo. http://jobs.monster.com.sg/details/7948986.html?sig=js-6-c57febb126247a3622681f0b8c19fb8f-1 * RESPONSIBILITIES - Focusing on email and phone enquiries to process registration and activation requests in Siebel and/or SAP - Answering telephone and mail inquiries from customers on any installation and registration processes - Generally dealing with respective sales offices, dealers and end users - Working to strict service level criteria and deadline - Understanding and applying policies and procedures guidelines to resolve enquiries raised and non compliance requests - Delivering excellent customer service in a professional, polite and clear manner - Working on own initiative to ensure customers’ needs are met by exceeding expectations and resolving complaints in a timely manner - Generate customer licensing reports in Siebel / SAP - Accurate update and maintenance of daily transaction log per customer including address, contact etc - Performs, meets and maintain KPI (Key Performance Indicators) for company’s policies for the department 근무지 :센트럴 급여/복지는 Contact 요망. Thank you. | ||
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