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채용중 Urgent !! Customer Service Specialist for Korean Speaking 싱가폴 거주자

  • yo-yo- (yoriko)
    1. 2,739
    2. 2
    3. 0
    4. 2024-02-08 16:26
직종 기타 경력유무 경력
회사명 Moet Hennessy Asia Pacific Pte Ltd 연락처 HR Li Min
이메일 lmchong@moethennessy.com 주소 128 Beach Rd
연봉 Salary range $48,000 to $60,000 학력 Degree
경력(년) 3 years n above 첨부파일
내용

We are looking for a person who will be able to join MH immediately. 


Contract Type Permanent


Order Fulfillment
• Prepare and process customers’ purchase orders for finished goods and POSM in line, with the respective markets’ forecasts and adherence to inventory guidelines.
• Liaise with various internal stakeholders for supply and pricing issues, validate sales prices accuracy and to order processing guidelines are respected and adhered, processing in SAP in a timely manner.
• Follow up with 3rd party logistics service providers for issues related to logistics operations / delivery planning and ensure the Post Goods Issues (PGI) and invoices are created in accordance with order fulfillment SOP
• Follow up with 3rd party logistics player on the deliver process, update the customers on expected arrival dates.
• Ensure all orders are delivered and clean Proofs of Deliveries – PODs are received and well achieved.


Customer Services and Logistics Operations
• Plan delivery of all orders as needed, to achieve transport / freight optimization and delivery timelines
• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests and monitoring of the progress of meeting markets’ demands.
Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.
• Monitor the progress and ensure continuity of workflows/processes and co-ordinate with Accounts and other internal departments in line with current procedures.


Continuous Improvement
• Ensure that good internal controls and Supply Chain practices are met in accordance with group policies.
Continuously analyze the current work processes and documentation and propose improvements.

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