구인구직

채용중 한국어 구사 가능 Senior Client Management Associate 포지션 채용 중입니다.

  • 스톤엑스 (jockal7)
    1. 3,676
    2. 1
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    4. 2023-10-05 13:56
직종 재무/회계 경력유무 경력
회사명 STONEX FINANCIAL PTE. LTD. 연락처 +65 6309 1000
이메일 keithly.verzosa@stonex.com 주소
연봉 차후 협의 예정 학력 대졸 이상
경력(년) +5년 이상 첨부파일
내용

■ 미국 나스닥(Nasdaq) 상장 글로벌 금융 회사, StoneX Group (https://www.stonex.com/)의 싱가포르 법인, StoneX Financial Pte. Ltd.(https://eservices.mas.gov.sg/fid/institution/detail/2526-STONEX-FINANCIAL-PTE-LTD)의 Global Payments Business 부문에서 한국어 구사 가능 Senior Client Management Associate를 채용하고 있습니다.   

※지원은 온라인 링크를 통해서 가능합니다. 

Overview

Job purpose:

  • This is a key role which connects the client with all teams within the Global Payments Business – Trading, Sales, Operations, IT as well as correspondent banking clients.
  • The candidate will assume the role in the client management team in Singapore and help to support and oversee the day-to-day activities of the region.

Responsibilities

Primary Responsibilities:

  • Leading on-boarding of new clients which includes communication of the products available along with live or web training as needed.
  • Proactively engaging with all internal teams in the Global Payments Business to assist with resolving client issues and ensuring client satisfaction.
  • Keeping clients up to date on all available system features and currency specific issues and requirements.
  • Ensuring sufficient coverage to support continuous level of client service.
  • Identifying and driving automation, bugs and enhancement request.
  • Supporting development team with testing of allocated features, bugs and enhancement request.
  • Reviewing team efficiencies and closing training gaps.
  • Documenting and communicating key process/product changes to global CS teams to ensure continuity/consistency and build knowledge across regional teams.
  • Managing and resolving regional escalations.
  • Working with regional customers to identify holistic solutions that can be implemented globally changing the mindset of the team from incident driven to overall customer experience.
  • Helping team members to maintain the equal allocation of team workload.
  • Training new Joiners within the team
  • Working with Head of Client Services to deliver on defined internal and external SLAs.
  • This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.
  • Travel for client visits and events when required.

Qualifications

Knowledge and Experience:

  • Bachelor’s degree in business, finance, economics, and/or equivalent work experience
  • 5+ years’ relevant experience in financial industry
  • Previous client support/management experience is mandatory
  • Korean language at proficient/mother tongue level is a MUST.
  • English will be the expected business language for majority of other external and internal clients, hence a MUST.
  • Market knowledge about payment system an advantage

 

Qualification and Skills:

  • Proficiency in Microsoft Office products including Excel.
  • Self-reliant and confident working within a small team with exposure to key business stakeholders.
  • Strong attention to detail and accuracy.
  • Excellent written and verbal communication skills.
  • Excellent planning, organisational and time management skills.
  • Communicating and coordinating work efforts with other employees and organisations.
  • Excellent critical thinking/problem solving skills
  • Ability to work with minimum supervision while understanding the necessity for communicating and coordinating work efforts with other employees and organisations.


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