About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. 

Watch our vision here: https://hmgics.sg/

Overview

This is a customer-facing role where you will be in charge of managing brand experiences at the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).You will oversee on-site operations and manage teams within various zones in the Customer Experience (CX) center to provide the best brand experience to visitors and customers through high-quality customer service, trust and professionalism.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centred concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!

Roles & Responsibilities

1. Customer Experience (CX) Management

●                 Managing operations of HMGICS Customer Experience content and spaces (brand, product, driving)
               and tour programs

●                 Strategise customer experience direction and ensure compliance to protocol

●                 Manage customer feedback (VOC) response to improve customer service quality

●                 Safety, vehicle and inventory management in CX spaces

●                 Implement VIP protocol and manage VIP visits and arrangements

2. Human Resources Management

●                 CX staff management, including on-stage training, HR scheduling and other HR matters

●                 Impart HMGICS brand values and philosophy to employees, ensuring the highest quality of customer service

●                 Carry out performance evaluation and re-training of low-performing employees

●                 Train employees on safety and emergency response manuals and SOPs

3. Others

●                 Formulate and propose strategies for customer experience, customer service and process improvements

●                 Regular reporting to, coordination and communication with Operation Manager

●                 Cover zones under other Experience Managers when necessary

Requirements

●                 A relevant Bachelor's degree

●                 Minimum 3-7 years of experience in Customer Service and/or Customer Experience Space Management

●                 Experience and professional knowledge in customer service, CX management, HR scheduling and training

●                 Strong communication, leadership and decision-making capabilities

●                 Reliable, responsible and cooperative

●                 Experience in planning customer experience programs & employee events will be beneficial

●                 Professional presentation and briefing skills

●                 Knowledge of the automobile industry will be beneficial

●                 Proficiency in MS-Office

●                 Proficiency in English is required

●                 Proficiency in Korean language is beneficial for communication with HMGICS Head Office and international visitors

●                 Shift work including weekends

To express your interest in this position, kindly send your updated CV/Resume to info@gmcom.co.kr, along with your earliest availability and salary expectations. 

Please note that applications will be reviewed on an ongoing basis, and only shortlisted candidates will be contacted.