(1) JOB DESCRIPTION

   □ Team / Group : Business Development / Consulting Group

   □ Job Title : IT Operation Specialist

   □ Reports To : Group Leader

(2) RESPONSIBILITIES

As an IT Specialist, your responsibilities involve:

   □ Assist IT Service Delivery Specialists and Analyst in resolving complex IT Infrastructure issues

   □ Support and maintain the IT Infrastructure security standards to be compliant with the company security policy

   □ Support and maintain the IT Infrastructure systems and data access

   □ Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing

   □ Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: 

      server, clients, printers and other standardized peripherals, 

      data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)

   □ Act as a local point for all IT issues (Infrastructure and Application)

   □ Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

   □ Establish good working relationship with users and other sources of support and assistance

   □ Follow and enforce company policies regarding IT management, security, standards and procedures

   □ Support and maintain the IT Infrastructure audit compliance

   □ Provide information and assist innovation team with IT budgeting and cost control

   □ Security / Infra Operation:

      - Planning and proposing IT investment for each IT parts (PC / Network / Server / Security / IT Service)

      - Supporting internal/external Audit, Security, Compliance

      - IT Asset Management

   □ OA Operation:

      - PC and IT hardware and software maintenance: Setup / Configuration / Trouble shoot

      - 1st Level Support for MIS, groupware, SAP

      - Conference Support: Knox Meeting / Phone / CV Support

      - Other IT Device Monitoring and Management: CCTV, T&A System, Smart TV, VC

   □ Server Operation:

      - Monitoring Server status: H/W, S/W, DISK

      - Update Server S/W (Win Update, V3 Update, Prevent the risk case)

      - Active Directory Server: Global AD User management, Password Management

      - Domain Server: Domain management

      - Security Solution Management

(3) REQUIREMENTS

   □ Bachelor’s degree (Statistics, Computer Science, Mathematics, Economics, Analytics, or Applied Mathematics are preferred)

   □ Minimum of 4 years’ related IT operation experience

   □ Basic SAP knowledge and experience required

   □ Jira/Confluence/Salesforce experience preferred

   □ The incumbent will be liaising with Korean associates. Proficiency in Korean is required

   □ This role will be 1 year contract, subject to renewal 

   □ For interested applicants, kindly email your updated resume to oixin.wong@samsung.com