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채용완료 Operation Manager_Hyundai Motor Group Innovation Center in Singapore (HMGICS)

  • Expand (ExpandCom)
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    4. 2023-05-02 18:18
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회사명 Expand Communications Pte Ltd 연락처 66949477
이메일 info@gmcom.co.kr 주소 8 Bulim Ave, Singapore 648166
연봉 $84,000 - $96,000 학력 Bachelors
경력(년) 5-10 첨부파일

[# HMGICS image.jpg (897.4K)]

내용

About Hyundai Motor Group Innovation Center in Singapore (HMGICS)

Hyundai Motor Group Innovation Center in Singapore is Hyundai Motor Group’s initiative to accelerate its innovation efforts for the human-centered mobility ecosystem. A one-stop advanced manufacturing hub, housing a vibrant ecosystem of researchers, technology, training providers and factory of the future, located in Singapore’s Jurong Innovation District. The center will explore business ideas and technologies that will help define the future businesses direction for the company. 

Watch our vision here: https://hmgics.sg/


Overview

You will be in charge of heading operations for the Customer Experience (CX) center at the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS). Key operations include overseeing and managing the entire HMGICS Customer Experience team, Human Resources and Inventory, and handling communication with Hyundai Motor Group to provide the best brand experience to visitors and customers through high-quality customer service, trust and professionalism.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career at HMGICS. Apply now!


Roles & Responsibilities

1. Customer Experience (CX) Management

                 Development and operation of HMGICS Customer Experience and tour programs

                 Oversee customer service protocol, reservation mechanisms and safety protocol

                 Management of VIP visits and arrangements

                 Formulate customer service improvement strategies

2. Human Resources Management

                 Oversee the recruitment and training of CX employees

                 Impart HMGICS brand values and philosophy to CX employees

                 Strategise and implement training direction and models to optimise customer service quality

                 Manage performance evaluation, rewards and training systems

                 Manage HR scheduling and employee welfare

3. Inventory Management

                 Oversee the organisation and upkeep of HMGICS inventory in accordance with the manual

                 Procure materials and resources

4. Others (strategy, manuals, compliance etc.)

                 Formulate and propose strategies for customer experience, human resources, inventory management 
               and process improvements
                 Ensure compliance in all areas of operations

                 Oversee customer management and call center operations

                 Manage execution and improvement of manuals for staff training, vehicle management, safety response
               and emergency response, etc.

                 Regular reporting to, coordination and communication with HMGICS

                 Oversee B.O.H. work processes


Requirements

                 A relevant Bachelor's degree

                 Minimum 5~10 years of experience in Operations Management and/or Customer Experience Space Management

                 Experience and professional knowledge in customer service

                 Proficiency in planning, organising and strategising daily operations and routine to meet goals and deadlines

                 Strong communication, problem-solving and decision-making capabilities

                 Experience in planning customer experience programs and HR management will be beneficial

                 Professional presentation and briefing skills

                 Knowledge of the automobile industry will be beneficial

                 Proficiency in MS-Office

                 Proficiency in English is required

                 Proficiency in Korean language is beneficial for communication with HMGICS Head Office and international visitors

                 Shift work including weekends

To express your interest in this position, kindly send your updated CV/Resume to info@gmcom.co.kr, along with your earliest availability and salary expectations. 

Please note that applications will be reviewed on an ongoing basis, and only shortlisted candidates will be contacted. 

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