• Provide high level quality service to customers in a variety of pre and post sales functions via calls and emails.

• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical.

• Manage and coordinate end to end order management process which includes order fulfillment, shipment coordination, 3rd party requisitions, returns, accounts receivable collections, and invoicing requirements.

• Acts as a liaison between customers and internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries and issues.

• Follow-up closely on outstanding orders and issue with proactive communication to customers.

• Keep up to date with and administer sales discount, marketing, and promotional programs.

• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other crossfunctional teams within Agilent to achieve goals as needed.

• Perform miscellaneous duties and projects as assigned.

• Bachelors or Masters' Degree or University Degree equivalent education in any field.

• 4+ years of relevant work experience in customer service operations or order processing/fulfillment handling Korea customers / market.

• Excellent interpersonal communication skills, both written and verbal in English and Korean to handle Korea customers / market.

• Proficiency in MS Office - Word, Excel, PowerPoint

• Knowledge in ERP system, preferably with SAP.

• Highly organized with ability to prioritize among competing tasks in a fast-paced and culturally diverse environment.

• Excellent phone skills with capability to handle high call volumes.

• A people person - Diplomatic, collaborative and demonstrates good teamwork; skilled in building and maintaining relationships within the team and with cross-functional teams.

• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.

• Good analytical and problem-solving skills to make sound decisions, manage escalation and deal with strong personalities effectively.

• Comfortable with technology and IT tools, with keen eye to digitalize work processes.

• Ability to work extended shift, when necessary, especially on the last few business days of the month.

• Medical Benefits & Health Screening Benefit 

• 17 days of annual leave (increases depending on your length of service with Agilent - capped at 22 days)

• Paternity leave, Childcare leave, Unpaid Infant Care leave, Shared Parental leave, and Adoption leave in accordance with the guidelines of the MOM and/or MSF

• Employee Stock Purchase Plan

• Working Hours: Mon – Fri, 8am – 5pm (follow Korean business hours’ time zone)

• Location: 1 Yishun Avenue 7, Singapore 768923