안녕하세요, MNC기업 Bollore Logistics Pte Ltd 에서 Customer Service Officer/ Executive를 구인하고 있습니다. 

3PL 물류운영관리 및 CS포지션으로 전반적인 물류운영관리를 맡게 되실 예정입니다. 메인 고객사가 한국회사지만 영어 업무 빈도가 90% 이상이기 때문에 기본적인 영어능력은 필수입니다. 중국어 가능자도 우대합니다. 담당 어카운트에 따라 하시게 될 업무 차이가 있지만 큰 틀의 업무는 아래와 같습니다. 관심있으시고 적격하다고 판단되시는 분은 위 이메일 주소로 영어이력서와 간단한 자기소개 부탁드립니다. 

1) 구인 인원 (Korean speaking)

1. Customer Service Executive - Expo- 1명 (Expo 역에서 5분거리) 

                                           Jurong - 1명 (역에서 셔틀버스 운행)

2. Customer Service Officer - Expo- 1명 

(한국인 외에 로컬 CS 직원도 상시 구인 중에 있으니 관심있고 적격한 분은 이메일로 이력서 보내주시면 검토 후 연락드리겠습니다.) 

2) 근무시간

 - Jurong - 09:00~ 18:00

 - Expo -   08:30 ~ 17:30 (Office hours)

               08:30 ~ 20:30 (Shift근무시 격주로 주당 3일/4일 근무)

 Expo 오피스는 계속 확장을 하고 있기 때문에 Shift 근무에 동의하시는 분만 지원부탁드립니다.

3) Job Descriptions 

Job Summary:

·         The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Description:

Customer Service Support

·         Ensure customer’s orders are processed in a timely and accurately manner

·         Ensure reports are submitted on a timely to established customer’s schedules

·         Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements

Cycle Count

·         Initial cycle count as per schedule

·         Ensure proper keeping of cycle count sheet for audit trail purpose

·         Be responsible in reconciling all stock discrepancies

Others

·         Inventory Management for Customer’s WMS system

·         Ensure all billings are done timely & accurately with all necessary supporting documents

·         Update on KPI measurement, orders management, and orders’ turnaround time metrics

Job Requirements:

·         Diploma/Degree in any relevant field 

·         1-2 years of working experience will be preferred

·         Customer service orientated, with good communication and interpersonal skill

·         Proficient in MS Office Skills

4) Benefits

 - AWS- 13 month payment

 - Performance bonus

 - VCS (Variable component) 

-  Medical insurance 

-  Annual leave- 15 days 

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability. We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.

Due to the current COVID-19 situation and the escalating visa/travel restrictions in place, we will be prioritizing candidates who are currently based in Singapore and do not require relocation. We will be reviewing the pandemic situation and will adjust our position in accordance and adherence to local authority.

We regret that only shortlisted applicants will be contacted. Thank you for your interest in Bollore Logistics Singapore.