안녕하세요, KOTRA 싱가포르 무역관 K-Move팀에서 지원하고있는

Flywire Singapore에서 아래 링크와 같이 Payment Experience Associate직을 구인하고 있습니다.

더 자세한 직무사항 파악과 지원에 관심 있으신 분들은 하단 링크를 참고해 주시기 바랍니다. (이메일 지원불가)

지원하기 : Kotra Singapore | Job Opportunity (recruiterpal.com) 

[About Us]

Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.Today, we’ve digitized payments for more than 2,450 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 600 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

*Location: 100 Tras Street #16-01 100 Am Singapore 079027

*Website: https://www.flywire.com/

[Job Summary]

• Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

  As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

  • Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
  • Be a brand ambassador and make a positive first impression of Flywire
  • Provide efficient and personalized solutions to Flywire users
  • Carry out proactive payer outreach, as needed, to support the completion of a booking
  • Collect feedback to better understand payment issues and payer trends  - be the voice of the payer within Flywire escalating insight to Experience Specialists
  • Conduct daily follow-up with previously unresolved requests
  • Find ways to make our services more convenient for payers
  • Be inspired to take initiative in new projects
  • Have fun while working hard with a goal-oriented team

• [Qualifications] 

1. • • Fluency in English and an additional language (For eg. Korean, Japanese, Vietnamese) will be a good to have, to support our payers in Korea, Japan and Vietnam markets
     • Excellent phone etiquette and the ability to listen, understand, and find a solution to complex customer requests
     • The desire to talk to customers on a daily basis
     • An interest in data, and an understanding of its importance in driving change 
     • Comfortable multi-tasking; ability to perform under pressure
     • Ability to work on a flexible schedule (e.g. shift rotations, public holidays)
     • Familiarity with CRM software 

[Other Information]

• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
• Great Talent & Development Programs 

* 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다.