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Aspen Technology, Inc. (AspenTech) is the global leader in industrial optimization software, with over 1700 employees and more than 30 locations worldwide. Our solutions help companies maximize their business performance while achieving sustainability goals.

Our purpose-built technology products automate work in capital-intensive industries and build competitive advantage by delivering high returns over the entire asset lifecycle.

Senior Training Coordinator

Overview 

We are seeking for candidates, who have a passion for enhancing customer training experience at AspenTech. As a member of the Customer Success organization, the Senior Training Coordinator is responsible for scheduling, coordination, and administration of training classes for APAC. The Senior Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training. This is a key role that requires self-motivation to drive successful outcomes and demonstrate excellent communication skills (verbal and written) to service our customers.

Your impact

·       Schedule and manage training classes to ensure all training logistics are completed timely

·       Maintain current and accurate data and statuses for all Training Class and Student Registration records

·       Capture accurate and complete information in our Customer Relationship Management (CRM) system

·       Collaborate with other AspenTech departments (e.g. Sales, Accounting team) to quickly handle customer training inquiries

·       Provide a high level of customer service to external and internal customers

·       Prepare and distribute class status reports to the management team

·       Prepare quotations/proposals to sell training classes

·       Manage all class logistics.  Ensure training manuals, software licenses and any other needs are delivered prior to class start

·       Manage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.

·       Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system

·       Invoice students accurately and in a timely manner

·       Schedule training and certification classes for customers to register via web

·       Participate in other business improvement projects and assignments as required

What You’ll Need

·       3 - 5 years’ experience working in a customer facing role in a fast-paced high-tech environment

·       University Degree is preferred. Business or marketing background will be helpful

·       Proficient with Microsoft Office

·       Excellent customer service and interpersonal skills

·       Strong verbal and written Korean communication skills. Additional language skills such as Japanese is an added advantage.

·       Self-discipline and motivation to produce results with minimal supervision

·       Strong attention to details and demonstrated ability to manage multiple priorities

·       Ability to work within deadlines. Excellent planning, time management, organizational skills

·       Strong analytical, problem solving and creative thinking skills