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채용중 오토데스크에서 기술 지원 전문가를 채용합니다 (Technical Support Specialist)

  • adsk_sg (adsk_sg)
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    4. 2022-01-05 16:15
직종 컴퓨터/정보 경력유무 무관
회사명 Autodesk Asia Pte. Ltd. 연락처 65-6461-8100
이메일 shireen.ng@autodesk.com 주소 3 Fusinopolis Way, #10-21
연봉 협의 학력 전문대/대학교 졸업
경력(년) Inventor 및 그 외 3D CAD 솔루션 사용 경험 및 관련 업무 경력 선호 첨부파일
내용

안녕하세요,


Autodesk Asia Pte. Ltd. 에서 Inventor 기술 지원 전문가를 채용 중입니다.

​

지원에 관심있으신 분들은 링크를 참고해주시기 바랍니다.


https://autodesk.wd1.myworkdayjobs.com/en-US/Ext/job/Singapore-SGP/Technical-Support-Specialist-Inventor--Korean-Speaking-_21WD54201-1



Position Overview 

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Someone to actively engage with Autodesk customers from the Manufacturing community by providing solutions, direction, and general troubleshooting for Inventor Professional.  

 

Do you enjoy solving problems and helping others?  

Are you passionate about customer experience?  

Are you familiar with Autodesk software like Inventor, Vault, or equivalent software tools? 


Then we would like to hear from you. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you will also engage in a variety of proactive support activities such as publishing technical articles in the Autodesk Knowledge Network (AKN), developing and presenting webinars, or presenting at company events like Autodesk University. 

 

Responsibilities 

  • Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other modalities 
  • Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc 
  • Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system 
  • Priority handling and escalation of critical issues and monitoring of service level compliance 
  • Document support interactions in a case management system 
  • Escalate customer issues to internal teams as required 
  • Actively manage personal backlog of support requests 
  • Manage customer expectations by providing timely updates on progress 
  • Contribute the fundamental development and maintenance of knowledge base quality 
  • Influence product management and product development to improve product quality 
  • Build strong customer relationships and gain insights into their needs 

 

Minimum Qualification 

  • Fluent in written and spoken Korean 
  • Bachelor’s degree in mechanical engineering, industrial design, or similar 
  • 3 or more years of industry experience 
  • Experience with working with Korean customers 
  • Experience with Inventor or other CAD tools 
  • Demonstrable capability to “own” the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed 
  • Team player skills 
  • Customer service, troubleshooting, and analytical skills 
  • Good written and verbal English communication skills 
  • Experience with Vault or other data management tools (Optional) 
  • Experience with FEA tools (Optional) 
  • Experience with CAM workflows (Optional) 

 

 

The Ideal Candidate 

  • Customer-focused: Building strong customer relationships and delivering customer-centric solutions with empathy and attention to detail  
  • Decisive: Making good and timely decisions. Clarifying assignments, prioritizing work and attending to detail to ensure work is done in a timely and quality manner 
  • Accountable: Holding yourself and others accountable to meet commitments   
  • Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm   
  • A nimble learner: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities   
  • A team player: Building partnerships and working collaboratively with others to meet shared objectives   
  • Valuing differences: Recognizing the value that different perspectives and cultures bring to an organization  

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