- GJCKR (gjckr)
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- 1,695
- 0
- 0
- 2021-10-08 12:27
직종 | 영업/마케팅 | 경력유무 | 경력 |
---|---|---|---|
회사명 | Confidential | 연락처 | 6258 8051 |
이메일 | cv_will@goodjobcreations.com.sg | 주소 | |
연봉 | S$2,400 - S$3,200 | 학력 | 무관 |
경력(년) | 2 - 3년 | 첨부파일 | |
내용 | [Order Number : 2107-58408]
Summary: To proactively follow up and manage customers with contracts/agreements and to monitor customer service needs, coordinate and follow up service orders / jobs and to provide support to Customers, Customer Coordinators and Account Managers. - Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges - To coordinate all service-related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct - Follow up with customer on quotations - To identify order building opportunities through telephone sales expertise - To issue delivery instructions to the appropriate supply point and follow up delivery of the goods - To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order - To resolve any order related problems including suggestions for redirection of orders if appropriate - To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers - Provide technical support and advice to customers - Support and assist Sales in conceptualising and pricing of fleet agreements - To register and maintain fleet agreement information into the IT systems available - To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled - To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Services Manager, the respective Account Manager and the Business Stream - To coordinate with spares centres for parts purchase whenever possible - To gather information required to help investigation and resolution in invoice dispute. - To follow up complaints/ noncompliance through improvement/complaint system in place - To check that the order value maintains within the existing authorised credit limits and policies - Duly follows Safety Service Operational Manual and local operation procedures - Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time - Any other ad-hoc duties assigned [Requirements] [Must] - At least 2-3 years of Customer Service experience with exposure to engineering and technical industry - Proficiency in Korean and English to liaise with Korean stakeholders - Able to meet deadlines through good time management and allocation of priorities - Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation - Computer literate - Good communication skills with the ability to communicate on all levels - Ability to systematically work independently and in a team [Advantage] - Working experience in the Marine Industry - Formal education in engineering/technical studies or relevant work experience To apply, kindly email your updated resume to cv_will@goodjobcreations.com.sg. We regret that only shortlisted candidate will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities. |
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