안녕하세요, KOTRA 싱가포르 무역관 K-Move팀에서 지원하고있는

Cloudflare에서 아래 링크와 같이 구인하고 있습니다.

더 자세한 직무사항 파악과 지원에 관심 있으신 분들은 하단 링크를 참고해 주시기 바랍니다. (이메일 지원불가)

-​Customer Success Manager : https://kotra.recruiterpal.com/career/jobs/wodn7 

[About Us]

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

[Job Summary]

You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing all of their post-sale experiences, with your key objective being to ensure account renewals and growth. You will bring strong relationship-building and account planning experience, a strong background in managing and exceeding sales quotas, product knowledge, organizational skills, poise and experience in presenting to, and meeting with customers both in person and via web-meeting technologies, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. You bring your project management and decision-making skills to the team, allowing you to balance the needs and requirements of your portfolio of customers, with the commercial realities of supplying Cloudflare’s services. 

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via regular formal reviews.

[Qualifications]

• Fluency in Korean, Excellent written and verbal communication skills to deal with Korean clients.
• 10+ years of experience in a Customer Success/Account Management or Solution Engineering role, servicing enterprise accounts.
• Strong understanding of computer networking and “how the internet works.”
• Experience in cloud security industry a significant plus.
• Experience with project management, account portfolio planning and prioritization.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills.
• Track record of successful planning and execution of Executive Business Reviews.
• Understanding of application, server, and network security a plus.

[Other Information] 

*We regret to inform you that only shortlisted candidates will be notified. 

*본 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다.