TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.

TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

- You will ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)

- You will hold the partner site accountable to and help a set clear path towards operational excellence

- You will ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses

- You will own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses.

- You will crisply articulate site performance and any remediation plans to an executive level

- You are able to manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.

- You demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)

- You can manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.

- Ability to travel 50%-70% is required for this role

- You have experience managing outsourced partner relationships along with people management experience

- You come with Operations Management, Program management, Large scale transformation project experience

- You have strong oral and written communications and influencing skills, and are able to navigate a global organization, influence stakeholders and affect outcomes. You have the ability to gain trust and influence with limited direct authority.

- You come with experience in large scale operations working across or coordinating with multiple domains and business units

- You have the ability to think outside the box, multitask and work well under pressure, to identify issues and work to resolve them in partnership with business leaders