As the Customer Service Representative, you will mainly be providing customer service to all Korean customers. This will include delivering excellent customer service and managing the needs of Korean customers through phone calls, emails and chats. You will be required to have a good understanding of the company’s products & services and advise the Korean customers accordingly. You will assist in addressing any of their concerns or inquiries effectively. In addition, you will be required to work closely and collaboratively with team members & internal departments.

 About The Manager / Team

You will be a part of a closely knitted team and you will report directly into the Customer Service Manager in Singapore to ensure that the operations are smooth and efficient. You will take on a proactive and friendly approach when handling internal queries and ad hoc requests. Your role is an important and highly regarded support function that could greatly influence a positive work environment.