한국촌 상단 로고

싱가포르 최대의 한인정보 사이트! 우리 따뜻한 한인사회를 만들어 봐요!

통합검색

구인구직

채용중 IT 서비스데스크 엔지니어 L1 (Bilingual (Fluent in English & Advance Korean))

  • araaaa (finger12macci)
    1. 2,181
    2. 0
    3. 0
    4. 2021-03-16 20:13
직종 컴퓨터/정보 경력유무 경력
회사명 NEC Asia Pacific Pte Ltd 연락처 91513251
이메일 yoonjung_ma@nec.com.sg 주소 80 Bendemeer Rd, #05-01, Singapore 339949
연봉 협의 학력 대학졸업
경력(년) 최소1년 첨부파일
내용

안녕하세요,  NEC 싱가포르 지점에서 Service Desk Engineer 1명을 아래와 같이 모집합니다.

아래 JD를 보시고 관심있으신 분은 yoonjung_ma@nec.com.sg으로 영문 이력서를 보내주시기 바랍니다. 

감사합니다. 


Overview:

The Service Desk Engineer (SDE L1) is responsible for provide first level technical support to NEC’s customers. 

SDE L1 will work closely with Service Desk Team Leads & 2nd Level Support Engineers to achieve this purpose.

 

Responsibilities:

·       Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)

·       Record and manage all issues in IT Service Management (ITSM).

·       Perform 1st level trouble-shooting on desktop and basic systems/network issues.

·       Escalate requests/issues to the appropriate resolver group according to SLA

·       Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA

·       Ensure daily tasks are executed according to SOP (Standard Operation Procedure).

·       Any other ad-hoc duties as required or assigned


Requirements:

·       Minimum -  Diploma in IT / Computer Engineering

·       Minimum – 1 year experience in bilingual support for English & Advance Korean in 24by7 call centre / helpdesk environment.

·       Working hour 7AM to 4 PM.

·       Be able to perform in a fast paced environment

·       Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.

·       Fast & accurate data entry skills

·       Certification in ITIL would be an added advantage

·       Immediate available is ideal

 

댓글목록

등록된 댓글이 없습니다.

직종
검색기간
채용상태
~

일반채용

서비스이용약관

닫기

개인정보취급방침

닫기

이메일무단수집거부

닫기
닫기
닫기