안녕하세요,  NEC 싱가포르 지점에서 Service Desk Engineer 1명을 아래와 같이 모집합니다.

아래 JD를 보시고 관심있으신 분은 yoonjung_ma@nec.com.sg으로 영문 이력서를 보내주시기 바랍니다. 

감사합니다. 

Overview:

The Service Desk Engineer (SDE L1) is responsible for provide first level technical support to NEC’s customers. 

SDE L1 will work closely with Service Desk Team Leads & 2nd Level Support Engineers to achieve this purpose.

Responsibilities:

·       Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)

·       Record and manage all issues in IT Service Management (ITSM).

·       Perform 1st level trouble-shooting on desktop and basic systems/network issues.

·       Escalate requests/issues to the appropriate resolver group according to SLA

·       Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA

·       Ensure daily tasks are executed according to SOP (Standard Operation Procedure).

·       Any other ad-hoc duties as required or assigned

Requirements:

·       Minimum -  Diploma in IT / Computer Engineering

·       Minimum – 1 year experience in bilingual support for English & Advance Korean in 24by7 call centre / helpdesk environment.

·       Working hour 7AM to 4 PM.

·       Be able to perform in a fast paced environment

·       Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.

·       Fast & accurate data entry skills

·       Certification in ITIL would be an added advantage

·       Immediate available is ideal