- araaaa (finger12macci)
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- 1,996
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- 2021-03-16 20:13
직종 | 컴퓨터/정보 | 경력유무 | 경력 |
---|---|---|---|
회사명 | NEC Asia Pacific Pte Ltd | 연락처 | 91513251 |
이메일 | yoonjung_ma@nec.com.sg | 주소 | 80 Bendemeer Rd, #05-01, Singapore 339949 |
연봉 | 협의 | 학력 | 대학졸업 |
경력(년) | 최소1년 | 첨부파일 | |
내용 | 안녕하세요, NEC 싱가포르 지점에서 Service Desk Engineer 1명을 아래와 같이 모집합니다. 아래 JD를 보시고 관심있으신 분은 yoonjung_ma@nec.com.sg으로 영문 이력서를 보내주시기 바랍니다. 감사합니다. Overview: The Service Desk Engineer (SDE L1) is responsible for provide first level technical support to NEC’s customers. SDE L1 will work closely with Service Desk Team Leads & 2nd Level Support Engineers to achieve this purpose.
Responsibilities: · Respond to the incoming enquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA) · Record and manage all issues in IT Service Management (ITSM). · Perform 1st level trouble-shooting on desktop and basic systems/network issues. · Escalate requests/issues to the appropriate resolver group according to SLA · Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA · Ensure daily tasks are executed according to SOP (Standard Operation Procedure). · Any other ad-hoc duties as required or assigned Requirements: · Minimum - Diploma in IT / Computer Engineering · Minimum – 1 year experience in bilingual support for English & Advance Korean in 24by7 call centre / helpdesk environment. · Working hour 7AM to 4 PM. · Be able to perform in a fast paced environment · Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired. · Fast & accurate data entry skills · Certification in ITIL would be an added advantage · Immediate available is ideal |
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