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로그인- 호호 (lhigg)
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971
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0- 2008-01-21 17:03
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | IT Technical Support Analyst를 구합니다. MNC IT Support 회사로, 클라이언트 회사 고객들을 상대로 윈도우나 이메일 기타 다른 IT문제를 해결하는 포지션입니다. * 지원자격 신입 및 경력자 ( IT 경력자 우대), 영어회화 가능자 * 제출서류 자세한 이력서 영문 *연락처 E-MAIL : lhigg78@hotmail.com TEL : 9649-9479 ---------------------------------------------------------- Our client is a well established Dutch MNC providing international Information and Communications Technology services. They are on a lookout for a highly dynamic individual to join them as Helpdesk Specialist Responsibilities =============== - This is a desk bound position, which you are required to provide first level technical support to help customers through phone - You are expected to provide timely responses to enhance quality customer experience and handle high call rate during peak hours - Provide statistics and information on the nature of calls and the customers issues, especially when there are new promotions and product launches - Responsible for all calls assigned to from opening until closure - Responsible for all pending calls to be pro-actively monitored and being executed - Responsible for communication changes to customer / users and engineers - Responsible for analysing pending calls and actions taken to get these calls out of suspension - Make sure that calls will be acted upon and resolved within the contacted SLA times. - Provide 1st level resolution on Windows/Novell/Louts/Network and Service Request - Vendor Coordination - Meeting Minutes Generation Requirements ============= - Diploma in Information Technology, Computing - 2 years experience in a service industry preferably in Call Centre environment. - Good phone manner with a pleasant voice as well as attentive listening and communication skills - Must be conversant in MS office suite - Knowledge of Lotus Notes will be an advantage - Good command of spoken and written English and Korean - Candidates with customer service experience are preferred Remuneration ============================== 14 days of Annual Leave, 14 days of Medical Leave and 46 days of Hospitalization Leave Location : Central ============================== E-MAIL : hoin.lee@hotmail.com TEL : 9649-9479 | ||
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