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로그인- nogada (nogada2)
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1,206
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0- 2007-12-07 23:25
| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | WORKING FOR FAIR ISAAC WILL BE THE BEST DECISION YOU’LL EVER MAKE Fair Isaac’s powerful and intelligent software helps companies make better decisions every day. Discover the benefits of working for Fair Isaac: o New direction, growth and advancement opportunities o Excellent compensation and benefits package o Dynamic and energetic environment o Global company o Innovative technology touching many different markets o Committment to teamwork, offering challenges and the opportunity to innovate Consider joining other talented individuals where your contributions make an impact in the role of Product Support Engineer located in our Singapore office. Role/Responsibilities: o Responding, tracking and updating incoming customer requests. o Thoroughly managing customer inquiries throughout the problem lifecycle, and providing solutions aligned with our contractual obligations. o Systematically researching all problems, performing diagnostic tests, and engaging additional resources during problem escalation. o Direct verbal and written interaction with clients to obtain necessary information. o Contributing professionally and consistently to documentation, call records and white papers to build product knowledge base. o Availability to work primary after-hours on-call shifts up to 20% availability. o Planning and executing solid troubleshooting methods, as well as seeking innovative ways to further issue resolution. o Continuously expanding product knowledge and strengthening technical skills, both individually and across a team environment. o Maintaining and looking for ways to improve the customer experience, demonstrating a strong client-focus with professional communication at all times. Experience/Qualifications : o Bachelor’s degree in Computer Science, Engineering or equivalent or demonstrated skill and/or related industry experience. o Experience working with the latest versions of Windows and UNIX operating systems. o Demonstrated understanding of relational database theory including knowledge of SQL language, preferably in Oracle. o Good understanding of Web services and application servers especially JBOSS, WebSphere and Apache/Tomcat. o Proven on-call skills for after-hours support or demonstrate willingness to learn after-hours troubleshooting at an accelerated pace. o Strong communication skills across both technical and non-technical audiences, either written, verbally or both. o Proven customer service skills or demonstrated client communication. o Proficiency in multi-tasking, organization skills, and follow-through on difficult troubleshooting or testing. o Familiarity with the financial industry, specifically fraud would be helpful. o Strong language proficiency in both Mandarin and English language is a MUST. Knowledge of Korean is highly desirable(Mandarin은 Must가 아닙니다. 영어는 중요하고 한국어를 할 수 있으면 우선입니다.) 관심있으신 분은 연락 주시기 바랍니다. Leong, Lai Fong Product Support Manager Fair Isaac Corporation DID : +65 6323 9725 EMAIL: LeongLaiFong@fairisaac.com | ||
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