• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.

•  Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical

• Coordinate and responsible for end to end order management which includes order fulfilment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.

• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.

• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.

• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.

• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary

• Provide support in business projects related to process improvement, customer experience, etc.

• Performing on miscellaneous duties and projects as assigned.

• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.