정규직 : 국제항공운송협회 - Customer Service

About the team you are joining

You will report to the Manager, Customer Service and be part of a multi-cultural and diverse team. You will work in a fast-paced environment alongside colleagues who are driven, upbeat and dynamic. This is a dedicated and customer-centric team that works to bring service to another level! 

What your day would be like

You will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC). More descriptions of your responsibilities is as follows: 

• Assists customers across multiple channels, specifically for the South Korea market; 
• Attracts potential customers by answering product & service questions; suggests information about products & services;
• Follows up on pending /overdue payments;
• Handles enquiries and provides timely responses;
• Handles requests and activates subscriptions;
• Handles communication distribution requirements;
• Maintains customer records by updating CRM;
• Supports Business Continuity Plan requirements;
• Updates job knowledge by attending training & educational opportunities;
• Accomplishes customer service and organization mission by completing related results as needed;
• Identifies and escalates improvement opportunities;
• Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
• Champion for process / projects support;
• Support customer recoveries by explaining procedures; forwards required solutions/adjustments;
• Supports any other tasks as required by the Manager, Global Customer Service Center.

We would love to hear from you if you possess the following skills,  qualifications and attitude: 

• University degree in business administration or a related field; 
• 1-3 years of relevant experience in front office departments;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy; 
• Fluency in English and Korean is essential;
• Strong CRM knowledge and proficiency with MS Office and other IT related matters;
• Be result driven and demonstrate personal integrity;
• Proactive approach to problem solving;
• Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy;
• Strong ability to take initiative;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Ability to demonstrate leadership skills and support management and the team with a pro-active approach;
• Embrace IATA’s corporate values.

This is the link to the job application: https://iata.csod.com/ux/ats/careersite/1/home/requisition/89?c=iata