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0- 2019-11-21 12:37
| 직종 | 기타 | 경력유무 | 경력 |
|---|---|---|---|
| 회사명 | Agilent Technologies Singapore Pte Ltd | 연락처 | 8571-8176 |
| 이메일 | Yvonne.ang-huiping@non.agilent.com | 주소 | Singapore – Yishun |
| 연봉 | 면접시 협의 | 학력 | 대졸 |
| 경력(년) | 2 - 3 years | 첨부파일 | |
| 내용 | Job Description:
• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfilment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross functional teams within Agilent to achieve goals as needed.
Key Deliverables:
• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers requirement in effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers
Requirements:
• Bachelors or Master or University Degree, or a combination of educations and equivalent experience in customer service operations.
• Excellent communication skills, both written and verbal in English (and country specific as required)
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer centric mindset
• Goal oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership
• Ability to work extended shift on when necessary, especially on the last few business days of the month.
• Ability to speak Korean
Others Information: Industry: Science & Technology
Website: www.agilent.com
Working Location: Singapore – Yishun
Working Hours: Mondays – Fridays, 8.30 am – 5.30 pm
Interested candidates are invited to submit your comprehensive resume via email to Yvonne Ang (Yvonne.ang-huiping@non.agilent.com).
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