Account Manager, Korea

The Opportunity:

Shutterstock is a rapidly growing, global content and technology company based across the
globe. We offer a professional, energetic, and vibrant culture within a creative industry
transforming the music, video, photography and editorial marketplace.
We are seeking now an Account Manager for our Seoul office. In this role, you will be our
customer journey expert with the primary focus to drive customer satisfaction and product
usage through various data-driven activities and providing exceptional daily account
management.

Customer journey experts, focused on the customer satisfaction and product usage. Driving
usage through various data driven activities and providing exceptional daily account
management.

● Responsible for understanding and communication of company products, creative
services, new technologies, policies and procedures to new and existing customers
● Leverage the Shutterstock’s methodologies, and best practices to support successful
onboarding and adoption on the customer side
● Ensure product, subscription and usage by customer base through excellent client
service and understanding project and customer purchasing cycles
● Provides solutions and other product offerings through site demos and presentations
to customers
● Proactively enhances and streamlines workflow within the department to help
facilitate the growth and expansion of accounts
● Entering of customer and sales data into the appropriate systems
● Technical troubleshooting of our systems, site and client issues to help improve
performance and overall user experience
● Proactively build strategies using data and systems to ensure YoY revenue growth
and increased market penetration
● Build trusted relationships with key stakeholders within client organizations to
generate proper levels of adoption, ensure client is prepped for renewals and new
revenue opportunities
● Devise engagement plans that consider customer business goals and map
Shutterstock’s capabilities to achieve these goals

Responsibilities:

● Responsible for understanding and communication of company products, creative services,
new technologies, policies and procedures to new and existing customers
● Leverage the Shutterstock’s methodologies, and best practices to support successful
onboarding and adoption on the customer side
● Ensure product, subscription, and usage by customer base through excellent client service
and understanding project and customer purchasing cycles

● Provides solutions and other product offerings through site demos and presentations to
customers
● Proactively enhances and streamlines workflow within the department to help facilitate the
growth and expansion of accounts
● Entering of customer and sales data into the appropriate systems
● Technical troubleshooting of our systems, site and client issues to help improve performance
and overall user experience
● Proactively build strategies using data and systems to ensure YoY revenue growth and
increased market penetration
● Build trusted relationships with key stakeholders within client organizations to generate
proper levels of adoption, ensure client is prepped for renewals and new revenue
opportunities
● Devise engagement plans that consider customer business goals and map Shutterstock’s
capabilities to achieve these goals
Requirements:
● Minimum 2 years experience as an Account Manager or Client Success Representative
● Preferably from a background in image/content licensing or SaaS
● Self-motivated team player with strong interpersonal, organizational and communication skills
with the ability to work across many systems, tasks and departments simultaneously
● Strong customer service skills with proven ability to build and maintain relationships via
telephone and email
● Comfortable participating in client-facing presentations & demos (in-person and virtual)
● Experience with CRM software (SalesForce, Microsoft Dynamics etc)

About Shutterstock:

Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global
provider of high-quality licensed photographs, vectors, illustrations, videos and music to
businesses, marketing agencies and media organizations around the world. Working with its
growing community of contributors, Shutterstock adds hundreds of thousands of images each
week and has millions of images and video clips available.
Headquartered in New York City, Shutterstock has offices around the world and customers in
more than 150 countries. The company also owns Bigstock, a value-oriented stock media
agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image
collection; PremiumBeat a curated royalty-free music library; Rex Features, a premier source of
editorial images for the world's media; Webdam, a cloud-based digital asset management
service for businesses.
For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter,
Facebook and Instagram.

Equal Opportunity Employer, M/F/D/V