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채용완료 정규직 : 국제항공운송협회 - Customer Service

  • 한쿡토니 (hankuktony)
    1. 1,696
    2. 0
    3. 0
    4. 2019-06-12 10:20
직종 기타 경력유무 경력
회사명 IATA 연락처 91092260
이메일 yeongb@iata.org 주소 #04-22, 463 Pasir Panjang Rd Singapore
연봉 $$$$ 학력 University Degree Business Administration or a relevant discipline
경력(년) 1-3 Years 첨부파일
내용

안녕하세요,

국제항공운송협회 (www.iata.org) 입니다.

업무는 Customer Service  관련 업무입니다.

관심있으신 분은 하기 메일로 영문이력서 첨부하셔서 지원부탁드립니다.

저는 대신 올리는 것으로 쪽지 및 문의는 받지 않습니다.

하기 메일로 모두 영문으로 회신부탁드립니다.

 

******************************************

 Job Title: Customer Service Specialist

 

Narrative Description: Reporting to the Manager, Global Customer Service Center, the incumbent will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC).

 

Responsibilities:

  • Assists customers across multiple channels;
  • Attracts potential customers by answering product & service questions; suggests information about products & services;
  • Follows up on pending /overdue payments;
  • Handles enquiries and provides timely responses;
  • Handles requests and activates subscriptions;
  • Handles communication distribution requirements;
  • Maintains customer records by updating CRM;
  • Supports Business Continuity Plan requirements;
  • Updates job knowledge by attending training & educational opportunities;
  • Accomplishes customer service and organization mission by completing related results as needed;
  • Identifies and escalates improvement opportunities;
  • Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
  • Champion for process / projects support;
  • Support customer recoveries by explaining procedures; forwards required solutions/adjustments;
  • Supports any other tasks as required by the Manager, Global Customer Service Center.

 

Qualifications and Skills:

  • University degree in business administration or a related field; 
  • 1-3 years of relevant experience in front office departments;
  • Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy; 
  • Strong CRM knowledge and proficiency with MS Office and other IT related matters;
  • Be result driven and demonstrate personal integrity;
  • Proactive approach to problem solving;
  • Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy; Strong ability to take initiative;
  • Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
  • Ability to demonstrate leadership skills and support management and the team with a pro-active approach;
  • Fluency in English; knowledge of other languages will be an asset;
  • Embrace IATA’s corporate values;

 

Please send all resumes to below email address;

yeongb@iata.org

 

 

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