안녕하세요,

국제항공운송협회 (www.iata.org) 입니다.

업무는 Customer Service  관련 업무입니다.

관심있으신 분은 하기 메일로 영문이력서 첨부하셔서 지원부탁드립니다.

저는 대신 올리는 것으로 쪽지 및 문의는 받지 않습니다.

하기 메일로 모두 영문으로 회신부탁드립니다.

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 Job Title: Customer Service Specialist

Narrative Description: Reporting to the Manager, Global Customer Service Center, the incumbent will be responsible for all front-line Customer Services (CS) activities handled by Singapore, IATA Global Customer Services Center (GCSC).

Responsibilities:

• Assists customers across multiple channels;
• Attracts potential customers by answering product & service questions; suggests information about products & services;
• Follows up on pending /overdue payments;
• Handles enquiries and provides timely responses;
• Handles requests and activates subscriptions;
• Handles communication distribution requirements;
• Maintains customer records by updating CRM;
• Supports Business Continuity Plan requirements;
• Updates job knowledge by attending training & educational opportunities;
• Accomplishes customer service and organization mission by completing related results as needed;
• Identifies and escalates improvement opportunities;
• Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
• Champion for process / projects support;
• Support customer recoveries by explaining procedures; forwards required solutions/adjustments;
• Supports any other tasks as required by the Manager, Global Customer Service Center.

Qualifications and Skills:

• University degree in business administration or a related field; 
• 1-3 years of relevant experience in front office departments;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy; 
• Strong CRM knowledge and proficiency with MS Office and other IT related matters;
• Be result driven and demonstrate personal integrity;
• Proactive approach to problem solving;
• Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy; Strong ability to take initiative;
• Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Ability to demonstrate leadership skills and support management and the team with a pro-active approach;
• Fluency in English; knowledge of other languages will be an asset;
• Embrace IATA’s corporate values;

Please send all resumes to below email address;

yeongb@iata.org