안녕하세요,

국제항공운송협회 (www.iata.org) 입니다.

업무는 Customer Service  관련 업무입니다.

관심있으신 분은 하기 메일로 영문이력서 첨부하셔서 지원부탁드립니다.

저는 대신 올리는 것으로 쪽지 및 문의는 받지 않습니다.

하기 메일로 모두 영문으로 회신부탁드립니다.

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Narrative Description: Reporting to the Manager, Global Customer Service Center, the incumbent will be responsible for all front-line Customer Services (CS) activities handled by the Singapore, IATA Global Customer Services Center (GCSC).

Contract position until 31 December 2019

Responsibilities:

• Assists customers across multiple channels;
• Attracts potential customers by answering product & service questions; suggests information about products & services;
• Follows up on pending /overdue payments; 
• Handles enquiries and provides timely responses;
• Handles requests and activates subscriptions; 
• Handles communication distribution requirements;
• Maintains customer records by updating CRM; 
• Supports Business Continuity Plan requirements;
• Updates job knowledge by attending training & educational opportunities; 
• Accomplishes customer service and organization mission by completing related results as needed;
• Identifies and escalates improvement opportunities;
• Tracks self-performance and acts responsibly towards the achievement of the overall team targets;
• Champion for process / projects support
• Support customer recoveries by explaining procedures; forwards required solutions/adjustments;
• Supports any other tasks as required by the Manager, Global Customer Service Center.

Since IATA is servicing customers and members throughout the Asia Pacific region, candidates must be willing to work in dedicated shifts, possibly on weekends or official public holidays. Compensation applies in accordance with the local Conditions of Employment.

Qualifications and Skills:

• University degree in a relevant discipline;
• 1-3 years of relevant experience in front office departments;
• Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and background with a strong sense of Customer Service ethics according to IATA's corporate philosophy; 
• Strong CRM knowledge and proficiency in MS Office and other IT related matters;
• Be result driven and demonstrate personal integrity; 
• Proactive approach to problem solving; 
• Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
• Excellent written and verbal communication skills in English and South Korean are a must, while proficiency in any other language will be an advantage
• Embrace IATA’s corporate values.

Please send all resumes to below email address;

yeongb@iata.org