한국촌 상단 로고

싱가포르 최대의 한인정보 사이트! 우리 따뜻한 한인사회를 만들어 봐요!

통합검색

구인구직

채용완료 Associate Director, Infrastructure Operations – Korean Speaking

  • 싱해피 (romigugi)
    1. 1,393
    2. 0
    3. 0
    4. 2019-01-18 23:59
직종 컴퓨터/정보 경력유무 경력
회사명 MNC Company 연락처 anthea.quek@merck.com
이메일 anthea.quek@merck.com 주소 Singapore
연봉 S$ 학력 Degree
경력(년) 7년 첨부파일
내용

Description of Job Responsibilities

Job Purpose

Enterprise information and technology is in a transformative period.  The explosion of data tied to the ubiquity of digital technologies and services available to consumers is changing the expectations of senior leaders, employees, customers and patients.  People want access to information, from any place, on any device, at any time of day or night. These challenges require IT to significantly uplift its technology and information skillsets to meet the rapidly accelerating information and technology demands of new markets, new products and new divisions. To address this challenge, IT has established a three hub model in Singapore, Branchburg and Prague to provide a follow-the-sun operational model leveraging networked teams that can work virtually with business clients and other IT colleagues across all geographies and divisions. 

For the GTO/GIO Service Delivery/Management Lead, we are seeking an energetic, forward-thinking leader to direct a team which works in our Global Infrastructure Operation (GIO)  organization to plan, manage, and continuously improve IT’s complete set of infrastructure and workplace services under the Managed Services (MS) construct, with a focus on supplier and service management & relationships. The incumbent will manage an innovative operational team based in Japan or Asia North, that handles all technology service operations across various MSD sites, and oversees the appropriate application of globally defined processes around Configuration Management, Change Management, and Incident/Problem Management, then leveraging the data and analytics that can be gleaned from these processes to drive new, and more efficient ways of operating.        

This role is also required to support the operation, planning and execution of IT strategies related to infrastructure. Complying with the country regulations as well as global policies and standards pertaining to IT infrastructure. The IT infrastructure environment comprises of laptop/desktop, mobility devices, networks, security, servers and telephony throughout all business divisions. Requires close cooperation with IT colleagues as well as the business to deliver IT infrastructure capable to support the business needs. Assume full responsibility for IT infrastructure from demand, planning through realization of the infrastructure programs.

Primary activities/responsibilities

  • Champions the One IT Operating Model. Promote collaboration with other IT divisions as well as parts of the MSD business to break-down organizational boundaries in favor of a highly-collaborative and customer-centric culture.
  • Ensures that the team collaborates effectively with all IT colleagues.
  • Operates and implements all IT infrastructure in scope.
  • Implements a sustainable service model for all Infrastructure deployed, consisting of end user IT devices as well as back-office infrastructure locally implemented.
  • Manages and forecasts budget in regards to the operating expenses of IT infrastructure.
  • Manages large service contracts with external partners.
  • Manages and develops staff in multiple countries with the emphasis on coaching and mentoring.
  • Partner with Global Workplace Enterprise Services (GWES) in support of their network optimization activities with respect to opening, closing and consolidation of offices and facilities.
  • Create a culture of innovation and experimentation while maintaining a focus on Operational Excellence and continuous improvement.
Extent of Travel: 5% - 10%
 
Education level:

·       Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience

Qualifications, Skills & Experience

Experience/Technical Skills:

  • At least 7 years of relevant experience
  • English/Korean fluency required, along with excellent English written and verbal communications skills
  • Understanding and effectively communicating across multiple languages and cultures an advantage
  • Strong understanding of the IT service catalogue and the roles & responsibilities attributed to all IT departments wherein MSD operates
  • Demonstrates both tactical as strategic thinking and creative problem solving in response to position IT as a tool for supporting the business
  • Effectively coaches, counsels and builds team
  • Operates and leads effectively in a matrix environment
  • Acts as a leader to ensure accountability towards the business whilst providing holistic, standard, turn-key solutions
  • Good negotiation and presentation skills
  • Understand characteristics of the current IT environment and actively identifies opportunities for improvement
  • Has solid experience with CAPEX / OPEX planning and budget monitoring
  • Shares knowledge and enforces compliance with IT systems development lifecycle

 

댓글목록

등록된 댓글이 없습니다.

직종
검색기간
채용상태
~

일반채용

서비스이용약관

닫기

개인정보취급방침

닫기

이메일무단수집거부

닫기
닫기
닫기