안녕하세요, KOTRA 싱가포르 무역관 K-Move팀에서 지원하고있는

Reeracoen Recruitment에서 아래 링크와 같이 Quality Assurance Specialist(Korean&Japanese Language)를 구인하고 있습니다.

관심 있으신 분들은 하단 링크를 통해 지원해주시기 바랍니다. (이메일 지원불가)

http://job-ad.co/bjjv

■Job description
- Partners closely with client’s internal teams to ensure that decisions made by Vendor’s
staff are being regularly audited for accuracy and that performance feedback is being shared
with responsible teams.

- Excellent analytical abilities as demonstrated by gathering, analyzing and delivering
information in both verbal and written formats.

- Ability to provide balanced coaching and feedback to develop employees/agents.

- Ability to conduct skills gap analysis and provide actionable feedback to training team.

- Handle client customer satisfaction and feedback management through weekly scrubbing of
survey results and calling clients to understand their rating of the Marketing Expert

- Clearly demonstrated passion for ensuring the success of company culture of excellence and
commitment to quality.

- Drive accountability with team leads and their teams to meet QA performance goals and
ensure program standards are met on a week-over-week basis. This includes:
- Ensuring timely completion of weekly quality audits
- Regular attendance to Bi-weekly calibration sessions
- Regular coaching sessions with the Marketing Experts to share strengths and weaknesses
based on Quality Audits

■Requirements :
- Able to speak Korean and Japanese business level for communicate Korean & Japan market

- Minimum Diploma Holder with strong proficiency in English, Korean and Japanese.

- Preferably 1 year of experience in quality assurance role (Customer Service) in an inbound
contact center environment. (Exp. Hospitality & Logistic & Travel & Contact Center)

- Open to consider candidates with coaching experience

- Has strong communication skills with all levels of management

- Proficiency in multi-tasking and prioritization.

- Excellent analytical abilities as demonstrated by gathering, analyzing and delivering
information in both verbal and written formats.

*민간업체 알선 건으로 면접 진행 시 기업정보를 전달해드리는 점 양해 바랍니다.

해당 채용공고에 대해 문의사항이 있으신 경우 6715-9723로 연락주시기 바랍니다.

*본 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다.