안녕하세요, KOTRA 싱가포르 무역관 K-Move팀에서 지원하고있는

Arcc Holdings에서 아래 링크와 같이 Customer Service Executive를구인하고 있습니다.

관심 있으신 분들은 하단 링크를 통해 지원해주시기 바랍니다. (이메일 지원불가)

http://job-ad.co/bjdd

DUTIES & RESPONSIBILITIES:

1. Uphold and strive for service quality and excellence in day-to-day business operations; e.g.
ensuring a smooth running of business operations in assigned centre, centre upkeep to its
pristine condition, manage all customer-related issues, ensure satisfactory and timely resolution,
compliance to communication procedures, guidelines and policies

2. Supports ACSM/SCSE in implementing customer engagement activities to promote customer
satisfaction and retention

3. Build and maintain sustainable relationships with clients so as to achieve highest customer
satisfaction and retention level

4. Build and maintain good relationships with all key stakeholders (both internal and external)

5. Constantly look out for continuous improvement opportunities in business operations through
innovation - e.g. identify customer service trends and determine system improvements

6. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high
customer satisfaction

7. Possess some commercial and financial awareness – always looking out for value for money in all
purchases and aid company in achieving cost savings through improving efficiency

8. Supports ACSM/SCSE in achieving overall financial goal for the city through inventory
management control and cost-saving initiatives.

9. Update job knowledge by participating in educational opportunities, reading professional
publications, maintaining personal networks and participating in professional organizations.

10. Improves customer service quality – e.g. maintaining contact with customers and ensure
compliance of SOP.

ARCHETYPES OF THE SUCCESSFUL ROLE:

- Customer-Centric Attitude – passionate, excited to help clients, engaging and love to talk, take
the extra mile to engage clients

- Excellent communication skills - able to communicate effectively with clients and the teams,
ability to adapt/respond to different types of characters

- Patience, empathetic and outgoing

- Possess good prioritization and organizational skills – able to multi-task, prioritize and manage
time effectively

- Able to motivate themselves - always looking for ways to make a difference for their clients,
colleagues and organization.

- Ability to identify, assess and anticipate clients’ needs to achieve satisfaction

*Other advantages would be a good cultural fit, understand the job and industry and any other hard
skills necessary/relevant to the role.

해당 채용공고에 대해 문의사항이 있으신 경우 6715-9723로 연락주시기 바랍니다.

*본 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려드리오니 착오 없으시기 바랍니다.