Dr.Ci:Labo, the number one medical cosmetics brand in Japan, is committed to connecting with each client from the moment they arrive at the counter.

You, the Brand Ambassador, will focus on one primary objective – creating an Omotenashi experience for all customers at the various retail shops and departmental store counters across the country to deliver set targets, goals and expectations of the brand.

You represent the Dr Ci Labo brand by sharing your time, knowledge and love of its products. You bring the brand to life everyday by creating a unique Dr.Ci:Labo experience for every customer. You extend Dr.Ci:Labo’s brand leadership as #1 medical cosmetic brand in Japan into your market. You are the heart of Dr.Ci:Labo.

Training, Learning and Development: Dr Ci Labo Brand Ambassadors are provided a comprehensive onboarding training and regular developmental trainings to keep you at your best.

MAIN RESPONSIBILITIES:

SALES

• Achieve individual KPIs:
• Sales targets
• Average Ticket Sales (ATS)
• Item Per Ticket (IPT)
• New customer recruitment
• Loyalty customer follow through
• Promotional targets (when in place)

CUSTOMER SERVICE & CRM

• Acquire new customers to Dr.Ci:Labo database.
• Develop customer relationships by providing customers regular updates.
• Always keeping a service

STORE APPEARANCE / VISUAL MERCHANDISING

• Keep the store clean, neat and tidy at all time
• Ensure all stocks, testers & display materials are merchandised in accordance to the brand’s planogram guidelines

STOCK MANAGEMENT

• Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
• Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

GROOMING

• Maintain an impeccable grooming standard as the brand ambassador in store / on counter

Qualifications

• Minimum GCE’O’ level
• At least 2 years of retail experience for Senior position; demonstrated experience in retail with results
• Good language skill and able to communicate at all levels
• Well groomed, positive attitude and ability to work independently with high level of motivation and service mindset
• Must be sales driven and strong passion for retail
• Must be able to work shifts, weekends and public holidays