회사명: Flywire www.flywire.com

분야: Fintech, Market leader in cross-border payment solution

포지션: Customer Service Associate (Bilingual: Korean & English speaker)

*Open for DP/LTVP/PR holder only

Flywire HQ 오피스는 미국 보스톤에 위치하고 있으며 미주, 유럽, 아시아 지역 10곳에 글로벌 오피스가 있습니다.

We, at Flywire, want our customers to receive unparalleled individualized attention and service. As Flywire’s first point of contact, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each customer in a friendly and efficient matter. We serve many different countries so your patience and flexibility to understand each customer’s different cultural background is also a must. Strong language skills are also required.

Key responsibilities:

● Handle customers' questions and concerns by phone and email with speed and professionalism

● Play an essential role in finding the right solution for the customer

● Find ways to make our services more convenient for customers

● Conduct daily follow-up with previously unresolved customer requests

● Build a family-like relationship with customers and vendors

● Be a brand ambassador and make a positive first impression to all customers

● Help us define and implement top notch customer service policies

● Solve complex problems with different software tools

● Have fun while working hard with a goal-oriented team

Our ideal candidate has:

● Fluency Korean and English

● Excellent phone etiquette and the ability to listen, understand and find a solution to complex customer requests

● The desire to talk to customers on a daily basis

● Strong analytical and computer skills

● A flexible work schedule

● International experience (preferred)

● Familiarity with CRM software (preferred)

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