안녕하세요, Agilent Technologies 에서 아래와 같이 구인하고 있으니  아래 링크 통해

많은 지원 바랍니다.

https://www.worldjob.or.kr/advnc/epmtLink.do?joCrtfcNo=E20180108014&joCrtfcDsp=1&joCrtfcDspSn=1&menuId=1000000098

<주요 업무내용>

- Analyze and respond to customer's request for quotation in a timely and accurate fashion, 
  and ensure compliance to Agilent policies / terms and conditions.
- Manage service order closure.
- Understand customer needs and take ownership for customer satisfaction in assigned area.
- Trigger customer billings timely and in accordance with defined policy and standards. 
- Focal Point for Support and sales force for all support maintenance contracts quotations, 
  renewals and account receivable process issues and problem resolutions.
- Analyze and respond to customer's request for quotation in a timely and accurate fashion, 
   and ensure compliance to Agilent terms and conditions, export licensing conditions 
   and customer specific procurement guidelines.
- Follow up on outstanding quotes, handling customer queries, explaining support terms 
  and conditions and selling benefits of support agreements.
- Ensure that support agreements are renewed promptly and are administered according to Agilent Corporate
   Marketing Policy and applicable standards like ISO, internal audit and Local Business policy standards.
- Interact directly with Support and Sales in accepting orders and ensure adherence to the Agilent order acceptance policy 
  and standard or specially negotiated terms and conditions
- Responsible for maintaining completeness and integrity of support agreement data in the applicable admin system.
- Interact with other Agilent organizations to resolve order fulfilment related issues and change requests
- Ensure prompt and accurate billings to customer per contract terms.
- Ensure that all transaction documents are qualified and filed to satisfy corporate and legal requirement.
- Understand the established key processes in assigned areas; initiate and lead projects to improve quality 
  and customer satisfaction; document work methods and results to avoid rework

<자격조건>

• Works on customer service assignments with broadly defined objectives
• Solves straight-forward issues, challenges and problems within field of specialization  
• Bachelors or Masters Degree or University Degree or equivalent. 
• Typically 2-4 years relevant experience for entry to this level. 
Requires general proficiency with tools, systems and procedures to accomplish job. 
* Proficient in spoken and written Korean language in order to support Korea region and counterparts.