한국촌 상단 로고

싱가포르 최대의 한인정보 사이트! 우리 따뜻한 한인사회를 만들어 봐요!

통합검색

구인구직

채용완료 단기계약직: 국제항공운송협회 - Customer Service

  • 한뉴싱 (hankuktony)
    1. 1,600
    2. 0
    3. 0
    4. 2017-06-12 18:52
직종 기타 경력유무 경력
회사명 IATA 연락처 111111111
이메일 antonovr@iata.org 주소 111 Somerset Road, #14-05
연봉 0000 학력 University degree
경력(년) 1-3 첨부파일
내용

안녕하세요,

국제항공운송협회 (www.iata.org) 입니다.

업무는 Customer Service   따른 관련 업무입니다.

관심있으신 분은 하기 메일로 영문이력서 첨부하셔서 지원부탁드립니다.

저는 대신 올리는 것으로 쪽지 및 문의는 받지 않습니다.

하기 메일로 모두 영문으로 회신부탁드립니다.

 

Narrative Description:

Reporting to the Manager, Customer Services, the incumbent will be responsible for front-line customer service, case management, and stakeholder support to IATA’s business partners in the day-to-day operations of the BSP (Billing & Settlement Plan) and CASS (Cargo Account Settlement Systems) within the scope of IATA’s directives and procedures. Further he/she is responsible for complying with IATA global customer service process standards, Customer Relationship Management (CRM) tool user guidelines, and industry best practices.

 

 

   

Responsibilities:

Provide the necessary high level of quality and support to IATA’s business partners involved in the day to day operations of IATA’s distribution services in the Asia Pacific region;
Liaise with IATA business units and coordinate customer service activities; 
Proactively communicate with Airlines and Travel Agents; 
Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures; 
Provide customer assistance through multiple channels (phone, web, email) to stakeholders within the Asia Pacific regions and be part of a customer centric dedicated team; 
Assist in maintaining up-to-date internal databases (Maestro, BSP Link, AIMS, others) and document all customer interactions and queries in IATA’s Customer Relationship Management (CRM) tool - SalesForce; 
Be the customers point of contact for IATA Resolutions and Settlement Systems procedures; 
Pro-actively handle ticket stock distribution and Standard Administrative Forms and distribution replenish customer orders; and
Contribute to any other tasks as required by the Manager, Customer Service.

 

   

Qualifications and Skills:

University degree in business administration or a related field; 
1-3 years' professional experience in a business support function, preferably in a multicultural/commercial environment; experience within the air transport or travel industry would be an advantage;
Embrace IATA’s corporate value; 
Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics;
Ability to set priorities and work with a high level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
Excellent IT skills, particularly MS office; proficiency in Customer Relationship Management Tools are an asset; 
Excellent interpersonal skills and ability to communicate effectively with internal/ external stakeholders at all levels from different cultures and backgrounds with a strong sense of Customer Service ethics according to IATA's corporate philosophy; and 
Excellent written/verbal communication skills in English and a second regional languages, are a must.

 

Duration: 4 to 6 months

Please send all resumes to below email address;

antonovr@iata.org

댓글목록

등록된 댓글이 없습니다.

직종
검색기간
채용상태
~

일반채용

서비스이용약관

닫기

개인정보취급방침

닫기

이메일무단수집거부

닫기
닫기
닫기