Autodesk helps people imagine, design and create a better world.  Everyone - from design professionals, engineers and architects to digital artist, students and hobbyists - uses Autodesk software to unlock their creativity and solve important challenges.  The success and growth of Autodesk can be attributed not only to its exceptional products, but also to its unique culture, which brings together the best and the brightest in a combined mission of innovation and creativity. We are a global, market leader in 3D design software for manufacturing, building, construction, engineering, and entertainment, with $2.2B in annual revenue.

We are continually highly ranked by Fortune, Forbes, Glassdoor and others. Check out the Top 7 Reasons You Should Work at Autodesk.

• Department : APAC Client Services
• Job position : Client Services Specialist/Representatives  

​Key Responsibilities:
• Leads and drives operational excellence through world-class support and ownership in all aspects of Autodesk’s products and services (activities) related orders and inquiries.(Cases pertaining to orders, order status and shipping information, products, licensing and asset management, prices, product availability. Research and analyze historical data to provide solutions.)
• Ensures that all Business Cases are addressed in accordance to defined global principles and guidelines within the agreed global SLOs.
• Ensures high level of partner/customer satisfaction and responsiveness to escalations resolutions.
• Takes ownership of partner on-boarding processes and trainings and contributes in global initiatives for enhancing overall partner experiences.
• Analyzes metrics and initiates daily action plans for resource optimizations.
• Execute all month-end and quarter-end activities flawlessly.
• Demonstrates and appreciates the diverse culture and supports the creation of greater synergies and innovations within the organization

Requirements:
• Degree in Business, Supply Chain, Logistics Management or Diploma Holder with relevant experience required.
• Good communication skills.
• Demonstrated analytical, problem solving and decision-making skills.
• Flexible and adaptable to work in a global MNC and multi-cultural environment.
• Working experience in SAP sales order management, Siebel and Salesforce.com preferred.
• Korean or Japanese language  (written and spoken ) is a must as this role will support the Korean or Japanese partners and end customers.
• Candidates with additional language skills are welcome, both written and spoken Japanese-JLPT 1

Please e-mail your resume or relevant inquiry to : Pooja Bhardwaj <Pooja.Bhardwaj@autodesk.com>