Serve as primary contact for investigator sites enrolled in active clinical trials. Address general requests and concerns of

internal and external customers. Assist with training new team members.

 

RESPONSIBILITIES

• Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision requests.
• Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any aspect of the
• laboratory services in a timely manner.
• Facilitate the flow of information between investigator site and Project Management.
• Liaise with support services in order to facilitate the laboratory sampling process.
• Ensure that Project Management is made aware of any information that may influence the smooth running of a particular
• project.
• Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a prompt manner.
• Assist with training new team members.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills
• Excellent written and verbal communication skills (English/Korean)
• Good word processing skills
• Good organizational skills
• Skill in using the answer call distribution (ACD) system
• Attention to detail
• Ability to work in a fast-paced environment
• Ability to establish and maintain effective working relationships with coworkers, managers and clients
• Language proficiency in Korean, both written and spoken, is a plus as the candidate will be managing Korean accounts

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or educational equivalent and 2 years customer service experience; or equivalent combination of education, training and experience