아는분이 한국어 하는 (로컬 포함) 분을 Customer service분야에 급하게 찾고 있습니다.

물류회사이고요, 한국 고객이 유치되어 한국어 가능자를 찾고있으나 영어또한 능통해야 한다고 합니다.

경력직으로 Staff or Assistant Manager 를 구한다고 합니다.  위 연락처로 이력서 송부 바랍니다. 

Responsibilities

• Responsible to meet all operational key performance indicators and required service standard.
• This position is responsible for assisting the Warehouse Manager in managing the assigned CS operation.
• Key contact for customer.

Customer Service Support

• Ensure customer’s orders are processed in a timely and accurately manner.
• Ensure reports are submitted to customer on a timely basis keeping to established schedules and to customer requirement.
• Handle ad-hoc request from customers.
• Export Booking (SEA / AIR) & co-ordination on all the necessary arrangement.
• Investigate root-cause of operation incidents and service failures and make recommendation to the CS Managers/Management for improvements.
• Provide customer support whenever required.

Cycle Count

• Initial cycle count as per schedule.
• Ensure proper keeping of cycle count sheet for audit trail purpose.
• Be responsible in reconciling all stock discrepancies.

Customer KPI

·         Collate and compute the monthly KPI report,

• Analyze the KPI result and make suggestions to improve the service level when necessary.
• Achieve & maintain consistent service specific key performance indicator.

Billing to Customer

• Ensure all billings are done timely & accurately with all necessary supporting documents.

Others

• Maintain inventory accuracy between SDV & customer’s WMS system.
• Assist the Warehouse Manager in analyzing operations related data and make applicable recommendations.
• Additional functions as mandated by Management.

Requirements

• Preferable Diploma in Logistics or Business Administration
• 2-3 years’ related experience
• Product and System knowledge & MS Office Skills
• Customer Service Orientated
• Systematic and Organized
• Team Player
• Good command of English