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| 직종 | 기타 | 경력유무 | |
|---|---|---|---|
| 회사명 | 연락처 | ||
| 이메일 | 주소 | ||
| 연봉 | 학력 | ||
| 경력(년) | 첨부파일 | ||
| 내용 | Our client is a world leading provider of comprehensive suite of solutions to different industries in designing. We are currently seeking for a dynamic individual to join the team. Main job duties: - Responsible for providing superior support to customers in all aspects of purchasing products, including all pre-order entry qualifications, order-entry and post-order entry enquiries and support. - Develops and maintains positive customer relations; coordinates with various functions within the company to ensure that customer requests are handled appropriately and in a timely manner. - Ensure that all orders are entered into the appropriate order management systems in accordance to processes, policies and approval matrixes, within the agreed global and regional SLAs. - Ensure high level of customer satisfaction by fairly resolving escalated issues and take appropriate corrective action. Builds and maintains customer relationships specific to regions. - Communicates and works closely with local sales office to obtain approvals for return and/or credits. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and return credits. • Fills internal/external customer requests for lost media (i.e. disks, manuals) or additional company materials. - Participate actively as an integral member of the assigned regional team by providing regular feedback, process improvements recommendations. Requirements: - Minimum Diploma or equivalent in related field. - Experience in order processing experience in IT or similar industry is preferable. - Possess good interpersonal, problem solving and analytical skills. - A team player who is able to work independently in certain work assignements. - Able to work under pressure. Please feel free to contact Karen Teo directly on Mobile: 9072-6116 or Direct 6730-7810 and kindly forward your resume at Email: karenteo@pplesearch.com Or kindly visit our website at www.pplesearch.com and register online (Location) 391A Ochard Road #17-08 Ngee Ann City Tower A, Singapore 238873 Thank you very much for your kind attention. | ||
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